Client Service/project Manager: Brand Consultancy

2 weeks ago

Cape Town, South Africa Viv Gordon Placements Full time

**Responsibilities**:
General
- Work closely with clients, proactively managing material, deadlines, and performance
- Work closely with studio, external collaborators, and project managers to produce your work
- Working with the campaign management team to oversee the implementation of the strategy and plan ensuring that all elements are included to maintain a smooth running of a campaign
- Actively manage the relationship with the client and find ways to grow existing accounts
- Stay abreast of current industry trends and technology
- Schedule and attend meetings with clients and studio
- Create and participate in the development of campaigns, strategies and e-marketing plans that will give our clients competitive edge
- Effective management of campaign managers/buyers
- Manage campaign objectives and continuously make recommendations to ensure campaign goals are met
- Review analytics and metrics, provide reporting to clients
- Compile and supply daily, weekly, and monthly campaign reports for clients
- Lead meetings and deliver presentations
- Define project scope, goals, and deliverables in collaboration with a project team
- Prepare the necessary and relevant documentation to ensure a successful project
- Organise and lead your project team
- Build strong relationships with our team ensuring campaigns are integrated and holistic
- Managing and overseeing the financial media budget ensuring campaigns/suppliers/media owners are delivering on time and within budget
- Ensuring campaigns are reaching or exceeding client’s expectations regarding performance
- Prepare project proposals, quotes, timelines and assign resources
- Set, track, and report the progress of jobs using appropriate project management tools
- Identify risks and effectively mitigate these with stakeholders
- Manage project dependencies and workstream
- Communicate expectations, risks, issues, and progress on job
- Negotiate with departments to source the right skills and resources for the job
- Review, test and approve the final delivery of your project
- Compile clear briefs to external collaborators
- Compile accurate cost estimates
- Compile accurate briefs for external and internal resources to deliver on projects
- Assist director in driving sales.

Digital
- Understanding of SEO, affiliate marketing, Google AdWords, Google Analytics, PPC, Paid Media
- Understanding of business marketing indicators
- Experience in highly competitive niches is advantageous - online stores, aggregator sites
- Digital content
- Digital marketing
- Marketing.

Strategy
- Combining understanding of clients’ businesses and Digital/TTL marketing environment, to refine think-through strategies that address key marketing challenges and deliver value
- Pursuing innovative solutions and ideas for clients.

Client & Agency Relationship Management
- Building and maintaining close client relationships with key clients
- Fostering integration across agency disciplines to ensure cohesive delivery on projects
- Advocating our mission, culture, confidentiality, standards etc.
- Supporting the team in managing inbound and outbound marketing efforts
- Acting as point of escalation for clients
- Growing business organically through client retention, understanding client business challenges and objectives and defining goals for new business development.

Project Management
- Overseeing team workflow to ensure client requirements are met and of a high quality
- Meet with clients and develop accurate briefs to their objectives
- Compile project approach document and timelines and calendars
- Coordination of campaigns
- Scope additional resources required and source potential resources for project
- Manage workflow and obtain relevant client approvals along the way
- Supervising team for marketing campaign planning
- Monitoring projects and writing client reports of delivery status
- Maintain client and partner relationships
- Presenting work when required
- Leading the briefing process to ensure work is delivered accurately and timeously
- Quality check on all work from suppliers before sending to clients.

Financial Management
- Managing client portfolios with regular reporting to MD
- Handling budgets, management of cashflow and forecasting for the business, invoicing clients
- Follow up on all outstanding payments for all departments
- Management and account reporting for supplier payments
- Manage partner and supplier negotiations
- Effectively costing projects and presenting CEs to client
- Effectively managing associated financial processes.

Marketing Focus
- Driving new business through existing clients and new business pitches
- Creation, development, and management of effective marketing strategies and plans in support of the overall Company strategy in response to client’s overall objectives
- Working with the campaign management team to oversee the implementation of the strategy and plan ensuring that all elements are included to maintain a smooth running

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