Security Control Room Operator X6

3 weeks ago

Sandton, South Africa Clinix Health Group (Pty) Ltd Full time

To receive, coordinate and oversee all security control room operations, including the analysis and monitoring of outsourced functions.

***Minimum Job Requirements**:

- Operate and monitor all surveillance systems within the central Security Control Room in an efficient manner and in compliance with standard operating procedures, legislation and best practice.
- Adhere to established protocols, company policies, and standard operating procedures to maintain high levels of security, confidentiality, and compliance.
- Monitor CCTV live feed and report any unusual activity to the Head of Security, the contracted security company and Hospital Management.
- Accurately and diligently screen and analyse alerts and determine those that require further investigation by the onsite security teams.
- Ensure proper reporting of exception reports to the Head of Security for detailed root cause analysis.
- Maintain continuous communication with the contracted security company control room.
- Ensure deep understanding of differing levels of escalation within law enforcement agencies in the event of a security breach (i.e., SAPS, Fire Department, Water and Sanitation Department, Emergency Medical Services).
- Where required coordinate with relevant emergency response personnel.
- Systemic and proactive viewing of CCTV cameras for early detection of anomalies for flagging to relevant Hospital Management.
- Ensure all control room equipment is fully functioning and that video footage is recorded and archived according to CHG security standards.
- Ensure that third party access to CCTV footage is authorised by the Head of Security.
- Ensure that recordable CCTV footage is only provided to third parties authorised by the Head of Security.
- Report equipment failure to Head of Security for maintenance or repairing.
- Maintain a secure system for providing CCTV footage in accordance with relevant regulations.
- Ensure accurate incident reporting by documenting alarm events, time taken to respond by outsourced security services and accuracy of response by security personnel.
- Ensure that access to the Security Control Room is limited to authorised parties permitted by the Head of Security.

**Minimum Qualifications and Experience**:

- Grade 12 with additional CCTV or Security certification.
- PSIRA Grade A qualification.
- 2 years’ experience in a similar environment.

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