Bar Manager

2 weeks ago

Camps Bay, South Africa Centre Recruit Consultants Full time

**Minimum Experience or Qualification**:

- Diploma in Hotel or Food & Beverage Management advantageous
- Must have at least 3 years of food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; 2 years should be in a supervisory or management role.
- Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel
- Experience at operator level of a Point of Sales System - exposure to Micros advantageous
- Experience at the operator level of a Stock Management System - exposure to FnB Shop advantageous
- Highly presentable
- Solid English verbal and written communication skills
- Fluent with hospitality language and terminology, particularly food and beverage vocabulary
- Exposure and understanding of restaurant financials
- Experience in Service Recovery
- Able to work flexible hours, weekends, and holidays

**Key Performance Objectives**:

- To manage staff and the outlet operation on a day-to-day basis ensuring that:

- Guest Service is in accordance with Leading Hotels of the World standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages
- To ensure that whenever necessary corrective action is taken when staff do not meet the standards
- To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
- To ensure end-of-service cash-ups and float management are completed in accordance with SOP
- Co-ordinating special requests and extraordinary tasks in accordance with SOP
- Ensure a guest satisfaction check of every guest within the outlet; deal with any concerns and complaints in accordance with company service recovery guidelines; and personally check the quality of both service and product on a continuous basis
- Ensure that monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business
- Ensure the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs
- Ensure a motivated and driven team by instilling and upholding company ethos
- Monitoring and reporting cover counts and average spending trends
- Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
- Ensure that all guest enquires are responded to within the response guidelines of the Hotel
- Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements

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