Forwarding Controller

**Minimum requirements**:

- Grade 12
- Minimum 5 years relevant experience
- Secretarial qualification
- Security/investigative exposure desirable
- Valid unendorsed drivers licence
- Valid passport
- Able to develop new administrative systems or procedures for own department/division
- Able to manage and control administrative system in own department/division
- Can compile customer profiles and interpret usage patterns to determine needs
- Can make recommendations on tariffs design, service changes, product development or infrastructure changes based on consumer trends and customer
- Able to execute specific tasks related to logistics under direct supervision
- Understand the interaction of different administrative procedures between departments in the organisation
- Knows how to develop streamline administrative systems for own department/division
- Has sound knowledge of market research and marketing principles
- Has sound knowledge of existing services offered to which targeted customers and stays informed on developments in a changing environment
- Knows the type of business the organisation engages in****

**Responsibilities**:

- Arrange import and export estimates for sea, air and road freight
- Obtain full shipping requirements from potential customers in writing
- Provide best advice and most cost effective shipping method and rates
- Follow up on acceptance of estimate
- Arrange import and cross trade shipments with agents through global network and arrange bookings directly with shipping lines/agents
- Track and trace shipments
- Negotiate rates with shipping lines/agents
- Handover shipments to clearing agents
- Prepare release orders
- Capture handover shipments onto Ship Shape
- Preparing invoicing instructions
- Arrange payments to carriers and agents
- Collect original documents from airlines
- Manage orders and status reports
- Prepare shipment mark ups
- Assist customer with DA185 documents
- Maintain professional conduct
- Assist in relevant operations/operational functions as required
- Handle all shipments on behalf of the agents for Sea and Air, Imports and Exports
- Send weekly Status Reports to customers and update them on any further developments on shipments
- Submit RCG to Customs for shipments as per the Customs Regulations
- Obtain Original bills from the consignee if required