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Site Administrator
3 weeks ago
**Brief Role Description**
To provide administrative and office support to technical staff in accordance to Service Level Agreements (SLA)
**Key Performance Areas**
Register all Customer calls/requests on the SAP system in accordance to the SLA
Conduct effective tracking of all Customer calls/requests and logged faults
Follow up on Customer complaints and provide timeous feedback to Customers
Collect invoices and verify if they are valid Tax invoices
Accurately capture invoice information on the invoice register and keep it up-to-date
Follow up on outstanding invoices and collection of outstanding debts
Maintain the asset list for all Employees on site
Manage communication channels with Facilities/Services Manager and Resource Coordinator
**Minimum Requirements**:
Certificate in Administration and Customer Service
Matric (Senior Certificate)
1-3 years relevant experience conducting administrative duties
SAP Experience will be an advantage
Customer Service training and administration
MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
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