Operations Manager

3 weeks ago

Johannesburg, South Africa Project Management Connection Full time

**Overall job purpose**:
The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems.

**Key stakeholder management and interaction**:

- Internal and external

**Responsibilities**:

- To manage and lead the end-to-end administration and operational processes and services.
- Support the payment systems and operations environments to deliver on the management and administration services mandated to our client.
- Be accountable for the administration standards and services delivery thereof across the payment systems environments of our client.
- Support the client internal processes and deliverables aligned to our Client’s Strategy.
- Ensure the Governance Framework is adhered to.
- Custodianship of the Member Portal that provides the primary platform for engagement and services provided to Members.
- Custodianship of the change management processes for member functions and services
- Custodianship of the end-to-end operational processes and optimisation thereof for efficiency and effectiveness of services rendered by our client.
- Manage the administrative standards for services relating to the Structures, including meetings, workshops, and other stakeholder engagement forums.
- Manage the delivery of the document management standards and processes for the payment’s environments.
- Ensure compliance to all relevant policies and governance for the administrative and operational functions of the payment systems environment.
- Ensure delivery according to set standards, service level agreements and governance requirements.
- Coordinate and manage alignment of operational processes and administration functions across the payment systems environment.
- Support the day-to-day operational processes and escalations with effective solutions.
- Develop and deliver management information (MIS) required to effectively monitor and manage the services of the payment system environments.
- Ensure effective stakeholder management, internally and externally.
- Conduct research on process standards, efficiency, and effectiveness for continuous improvement of the payment system environments and administration functions.

**Key attributes**:
**Education and experience**:

- Bachelor’s Degree in Management or Commerce
- 4-6 years’ experience in payment systems in the operations environment.
- 4-6 years’ experience in Operations Management
- 4-6 years’ experience in Project Management (advantageous)

**Knowledge**:

- Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word)
- Process Management (define, develop, execute, and optimise)
- Processes Mapping (including relevant tools)
- Project Management (including relevant tools)
- Business analysis
- Research methodologies
- Knowledge of regulatory, legislative and governance landscape in the payments industry of South Africa.

**Skills**:

- Team Leadership and orientation with ability to motivate others towards performance.
- Strong stakeholder management
- Analytical thinking and problem-solving skills.
- Detail-oriented
- Ability to integrate strategy and operational components into cohesive execution.
- Personal organisation and time management
- Good communications skills (verbal and written)
- Good interpersonal and consultative skills
- Strong facilitation & presentation skills
- Ability to work independently.
- Ability to work under pressure and on multiple priorities as the same time.

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