Customer Success Specialist
2 weeks ago
Business Unit: Crownmill Trading
Department: Dealerships
Location: Midrand, Gauteng
Reporting to: Head Innovations Manager
Core purpose of the role
Key Deliverables and Outputs
Provide training and onboarding support to users of new software solutions in automotive dealerships.
Act as the primary point of contact for customer support and troubleshooting.
Monitor customer usage and engagement, identifying and addressing any issues that may arise.
Collaborate with internal teams to ensure customer success and satisfaction.
Provide regular status updates and feedback to management on customer progress.
Identify and share best practices and success stories with customers.
Continuously gather customer feedback and provide input for product development.
Work closely with dealerships to understand their unique business needs and ensure the software is tailored to meet their requirements.
Develop and deliver training materials and onboarding sessions for dealership staff, including one-on-one and group training.
Provide ongoing support to dealerships to ensure they are getting the most out of the software and addressing any issues that arise.
Act as the primary point of contact for dealerships, ensuring all queries and issues are handled in a timely and professional manner.
Gather customer feedback and work with the product team to improve and enhance the software.
Monitor and report on adoption and usage of the software, identifying areas for improvement.
Identify and implement best practices for customer success within the dealership industry.
Academic qualifications Essential:
Grade 12 or equivalent
Bachelor’s Degree in Business Administration, Marketing, or a related field.
Work experience Essential:
3+ years of experience in a customer success or training role, ideally within the automotive industry
Strong understanding of software solutions and their implementation in a dealership setting.
Strong problem-solving and analytical skills
Experience delivering training and onboarding sessions
Ability to work independently and manage multiple projects simultaneously
Passion for technology and ability to learn new software quickly
Strong attention to detail and ability to work in a fast-paced environment.
Knowledge:
Good Computer and Microsoft office skills
Knowledge of corporate policies and procedures
**Skills**:Excellent communication, presentation, and interpersonal skills
Good time management skills and ability to multi-task
Excellent Team player
Ability to work well under pressure
Effective written and verbal communication skills [English and Afrikaans]
Problem solving skills
Deadline driven
Attention to detail
**Job Type**: Permanent
Ability to commute/relocate:
- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer success or training role: 3 years (required)
- Software Solutions: 3 years (required)
- Microsoft Office: 1 year (preferred)
Application Deadline: 2023/01/20
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