Customer Services Agent

2 weeks ago


Tygervalley, South Africa Call Centre Staffing Full time

**Duties & Responsibilities**:

- Answering incoming calls from customers regarding product inquiries, order status, shipping information, returns, refunds, and other related queries.
- Resolving customer complaints and issues effectively and efficiently.
- Assisting customers with placing orders over the phone, including providing product information, pricing, and guiding them through the checkout process.
- Offering detailed information about products, promotions, and company policies to assist customers in making informed purchasing decisions.
- Managing customer requests for returns, exchanges, or refunds according to company policies, and guiding customers through the necessary steps to complete the process.
- Adhering to established quality standards and service level agreements (SLAs) to ensure consistently high levels of customer service and satisfaction.
- Collaborating with colleagues and other departments, such as sales, logistics, and technical support, to address complex customer issues and improve overall customer experience.

**Requirements**:

- At least 1 year Customer Services Experience in an International BPO servicing retail clients. **(A MUST HAVE)**:

- Matric
- _**Able to travel to Willowbridge**_
- _Must be able able to work in a 24/7 shifted environment._

Pay: From R10 000,00 per month

Application Question(s):

- Have you ever worked on a retail campaign before?
- Are you able to work in a 24/7 shifted environment including weekends & Public holidays?
- Are you able to work in Willowbridge?

**Experience**:

- Call Centre Customer service: 1 year (required)

Willingness to travel:

- 100% (required)


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