Customer Services Agent
2 weeks ago
**Duties & Responsibilities**:
- Answering incoming calls from customers regarding product inquiries, order status, shipping information, returns, refunds, and other related queries.
- Resolving customer complaints and issues effectively and efficiently.
- Assisting customers with placing orders over the phone, including providing product information, pricing, and guiding them through the checkout process.
- Offering detailed information about products, promotions, and company policies to assist customers in making informed purchasing decisions.
- Managing customer requests for returns, exchanges, or refunds according to company policies, and guiding customers through the necessary steps to complete the process.
- Adhering to established quality standards and service level agreements (SLAs) to ensure consistently high levels of customer service and satisfaction.
- Collaborating with colleagues and other departments, such as sales, logistics, and technical support, to address complex customer issues and improve overall customer experience.
**Requirements**:
- At least 1 year Customer Services Experience in an International BPO servicing retail clients. **(A MUST HAVE)**:
- Matric
- _**Able to travel to Willowbridge**_
- _Must be able able to work in a 24/7 shifted environment._
Pay: From R10 000,00 per month
Application Question(s):
- Have you ever worked on a retail campaign before?
- Are you able to work in a 24/7 shifted environment including weekends & Public holidays?
- Are you able to work in Willowbridge?
**Experience**:
- Call Centre Customer service: 1 year (required)
Willingness to travel:
- 100% (required)
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