Senior Account Manager

3 months ago

Secunda, South Africa CBRE Excellerate Full time

**Role purpose**
- Client account management, advisory and transaction execution.
- Manage day-to-day project delivery and reporting, in line with client requirements and objectives.
- Identify and initiate cross-selling opportunities between service lines across the continent.
- Business Development including growing current client business and generating new business.
- People Management.
- Fulfil revenue and profit targets.

**Qualifications and education**
- Degree in Property Studies, Finance or Business-related field of study.
- Minimum 5 years business and commercial real estate experience, including advisory and execution of transactions.
- Must have proven exceptional client service skills and the ability to provide an advisory service to both internal and external clients.

**Key responsibilities**

**Client account management**
- Understands client needs and real estate objectives.
- Overall communication, engagement, commitment and ease to work with clients.
- Proactively anticipates the client’s needs (includes displaying initiative to find solutions).
- Quickly resolves issues raised by the client.
- Meets deadlines - completes work on time and on schedule.
- Proactively looks for opportunity to meet client’s real estate objectives (e.g.: reducing costs of occupation).
- Strives for continuous improvement.
- Demonstrates a knowledge of best practices.
- Quality of deliverables (e.g.: reports; business cases etc.) and alignment with agreed processes and compliance requirements

**Profit & Finance**
- Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline.
- Effectively manage debtor and disbursement recovery to secure cash flow and profitability.
- Implement appropriate pricing and maintain profitable fee structures.
- Cross selling of existing business lines.
- Ensure all work complies with company procedures and guidelines (health & safety, quality, risk, professional code of conduct, etc.).
- Mutually set and achieve objectives in line with business plan.
- Bring fresh ideas and innovation to the team and wider occupier services group, for both team and self-improvement.

**People management**
- Human Resourcing - People management - dispute resolution, performance management, staff development and retention.
- Project Management - Planning, general day to day management and coordination of activities.
- Advisory - Assist the team with transactions including with technical issues, process and methodology.
- Develop a training and support staff in attaining development plans.
- Project resource planning, recruitment and people management.

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