Contractor Hub Coordinator

**Inherent requirements**:

- Matric
- Advanced Computer Literacy
- Experience in a service-related environment with a desire to achieve high standards of Customer service
- Excellent knowledge and experience of the use and support of the Passport 360 system

**Duties and responsibilities**:

- Engage with existing contractors to provide information regarding products and services offered by KBC.
- Attend monthly concentrator contractor meetings as scheduled
- Attend meetings at HUB Clinic when they are scheduled, and address any issues brought up regarding contractors
- Assist investigation officer to obtain information about a contracting company as recorded on Passport 360 as and when required
- Block companies / employees due to noncompliance or on request from client safety department on the client’s in-house system.
- Delegate new companies to respective administrators for assistance with onboarding process.
- Assist contractors with medical bookings as per client process
- Compile outstanding approval reports from Passport 360 system for submission to line managers
- Continually monitor the efficiency and effectiveness of the Passport 360 system and report errors or issues to the Development Team.
- Conduct audits on Contracting Companies linked to Passport 360 vs SAP-engaged Companies
- Engage with walk-in clients at the contractor HUB to promote the KBC and Passport 360 brands

**Character Traits**:

- Present innovative solutions to problems
- Client Engagement
- Ability to multi-task under pressure
- Exceptional attention to detail

**Working hours**:
07h30 to 16h30 (Monday to Friday)
- Overtime as and when required_

**Interviewing process**:
1 to 2 Panel interviews
- **Please note that appointments will be made in line with the Company’s EE targets**_

Ability to commute/relocate:

- Mogalakwena, Limpopo: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/03/03