Data Centre Associate

2 weeks ago


Midrand, South Africa Fidelity Services Group Full time

**Position**: Data Centre Associate

**Reporting to**: Alinah Radise

**Overall Purpose of the Job: Ensuring accuracy and completion of information being captured for client detail updates, save offers and any adhoc requests.**

**Key Responsibilities: Primary**
- Ensuring that customer information is actioned correctly, data base to be maintained with correct and accurate information._

**Key performance indicators**_:_

The following tasks are outlined for this position. In this role with your current title as Data Centre Associate your KPI’s will be measured against the following:
**Rate Reductions**:
To Ensure that all rate reductions are captured timeously and accurately on LSN.

**Service Downgrades**:
To ensure that clients services and fees are downgraded in time, to minimize billing errors and refunds.

**Discounts**:
Discounts to be captured accurately.

**Targets**:
To achieve your minimum target of 250 notes in order to achieve your productivity on a daily basis.

**Allocated work**:
All daily work that is sent needs to be done and should you not be able to reach your target to have a valid reason and inform your supervisor timeously.

**Time Keeping**:
To ensure that working hours and lunch breaks are adhered to unless if you have an emergency and arrangements has been made.

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._



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