Spark/ncr ATM'supervisor

2 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**SPARK/NCR ATM SUPERVISOR**

**Reporting to - Spark/NCR ATM Manager**

**Division - Operational Finance (Cash Processing)**

**Job Introduction**:
Overall administration and oversight of the Spark/NCR ATM recon process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.

**Key Performance Areas: (not totally inclusive)**:
1) Effective supervisory of the ATM function
- Oversight and control over ATM recon
- Assisting Recon Team with any Recon query
- Maintaining the integrity of all the Recon per ATM and cycle
- Daily monitoring of open and outstanding items on the Spark/NCR Recon
- Management of the process for claims daily to ensure all relevant questions is asked

2) Management of customer recon queries
- Resolving of client recon queries in partnership with Fidelity Cash Centres
- Address escalated queries and manage feedback process
- Monitor resolution process
- Formulate corrective actions plans to address frequent issues and problematic areas

3) Management and oversight of reporting function
- Review of Daily reporting on ATM issues. Address areas of non-compliance and deficiency:

- Non-compliance at Cash Centre level
- Overdue settlements
- Balance not executed due to exceptions
- Review of both internal and external monthly/daily reports

**Minimum Requirements**:

- 3 years supervisory experience
- Previous ATM Management experience would be highly beneficial
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate Saturdays and Sundays

**Core Competencies**
- MS Office Computer skills
- Acting professionally
- Sound communication skills (written and verbal)
- Supporting and working with other
- Delivering objectives
- Sharing and cooperating
- Dealing with changing circumstances
- Numerical accuracy and high methodical working methods are required
- Attention to detail
- Ability to cope with large volumes of data and work

**_

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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