Client Liaison Manager

2 weeks ago

Southern Suburbs, South Africa Faircape Full time

Inpower, which is part of the Faircape Group which constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunication Communications, Utility Management, Infrastructure Installation, Property Management and related activities.

We are looking for an organised and professional **Client Liaison Manager** who can manage the sales administration process by handling incoming enquiries, prepare and submit quotes, schedule and manage appointments and provide overall assistance to the engineering team.

If you are interested in joining an ever-growing company then this is the place for you.

**Duties include but are not limited to**:

- Managing all external and internal enquiries received, ensuring that each request is attended to in a timely manner
- Responsible for sales enquiries process from initial contact through to completion
- Gathering relevant information from clients to correctly identify their energy needs
- Providing clients with information regarding company and products
- Preparation of quotes and proposals
- Sending out quotes and following up
- Scheduling and managing, site assessments, prospective client meetings and installations
- Receive feedback from technicians after site visits and confirming with clients and installers regarding installation dates and times
- Organising purchase orders and project codes, procurement / stock, invoices and payments etc.
- Confirming that payments from clients have been received and logging it on the system
- Manage and oversee the stock controller on a daily basis ensuring that the relevant tasks are completed
- Ensure that stock requests are processed and distributed to the relevant departments
- Receiving, checking and recording ordered stock on arrival
- Manage and assist with monthly stock takes and ensuring stock levels are recorded on the relevant sheets
- Provide technical information about solar systems, equipment, and services to potential customers or dealers
- Manage the invoicing of projects and ensure relevant documentation is completed
- Working closely with the engineering team and ensuring all new jobs logged have been attended to
- Other tasks related to internal sales processes
- Assisting other departments (CCTV, Water, Fibre) with similar tasks if and when necessary

**Requirements**:
Qualifications: Relevant tertiary qualifications advantageous

Experience and Knowledge:

- Previous experience in sales and/or customer service roles.
- Previous experience in a similar role in the solar/back-up industry required/highly advantageous.
- Basic knowledge of solar systems and their components, highly advantageous.

Skills and Attributes:

- Outgoing energetic personality
- Excellent phone and customer service skills
- Attention to detail and a high degree of accuracy
- Well spoken with excellent phone manners
- Multilingual would also be beneficial
- Self motivated and highly organised
- Ability to work under pressure
- Customer service orientated
- Data handling skills
- Excellent organisational skills
- Computer literate (Google sheets)
- Team player

**Specific Requirements**:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

We offer Barista produced coffee available all day to all our staff at Claremont.

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.

With centrally located and modern offices just across from Cavendish in Claremont, Faircape offers a market-related salary from R 25 000 Cost to Company per month.
- To see more about Faircape and what we have to offer go and look at our informative website_
- To learn more about Faircape, please see below a link to our Magazine_

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