Junior Account Manager

2 months ago

Cape Town, South Africa Chelsea Group Full time

About us
As Chelsea Communications, we specialise in providing digital marketing, communications, and sustainability services within the Chelsea Group. Our clients, including CTG (Committed to Good), impact lives through humanitarian staffing, clean water technology, security, and life support in complex environments. We believe in making a global impact and partnering with companies that share our vision. Most of our clients are B2B, and our culture is grounded in honesty, curiosity, empathy, and ambition.
We are growing our own marketing and communications agency, with a strong focus on sustainability, and are looking for talented people with agency experience to join our team.
The role overview
The junior account manager is a vital member of the operations team, reporting directly to the project manager. This role goes beyond basic communication; it requires a proactive individual who can understand and anticipate client needs, ensuring that all projects align with their objectives. The junior account manager plays a key role in client liaison, manages the status of projects, and briefs the team to set up successful project execution.

**Responsibilities**:
Client liaison
Collaborate with the project manager to oversee a range of client accounts.
Maintain clear communication with clients to handle questions, resolve concerns, and provide progress updates.
Project oversight
Keep track of the status of all projects, ensuring that deadlines are met and that the work produced aligns with the client’s objectives.
Client understanding
Develop a deep understanding of each client’s business, their goals, and how the agency can best support them in achieving those goals.
Status oversight
Work closely with the operations and content or creative teams to ensure projects are delivered on time and aligned with client expectations, helping to flag any potential issues.
Meeting maestro
Manage client meetings to gather needs, share updates, and maintain high levels of client satisfaction.
Data never lies
Monitor and report on key performance indicators for client accounts.
Always room for improvement
Support the operations team in identifying potential opportunities for improving efficient and cost-effective delivery to clients.
Briefing and coordination
Translate client needs into clear and actionable briefs for the team, ensuring that all projects are set up for success.
Our values
**Honesty**: Transparency and integrity matter to us.
**Making a difference**: We do work that counts and makes an impact.
**Creativity**: We want to inject creativity into everything we do, finding new, interesting ways to make our clients shine.
**Support**: We have each other’s backs and thrive on collaboration.
Talents
**Positive energy**: We are looking for someone who brings enthusiasm and a can-do attitude to their work every day. Your positive energy should inspire both colleagues and clients alike, helping to foster a collaborative and dynamic work environment.
**Effective communicator**: Exceptional communication skills, both written and verbal, with the ability to clearly convey client needs and project requirements to the team.
**Proactive and detail-oriented**: Highly organised and proactive, with a keen eye for detail and the ability to manage multiple projects simultaneously.
**Client-focused**: Deep understanding of client needs and objectives, with the ability to translate these into actionable briefs and ensure alignment throughout the project lifecycle.
**Team player**: Works well within the operations team and collaborates effectively with all departments to ensure seamless project execution.
**Adaptable and resourceful**: Flexible and resourceful, able to adapt to changing client needs and project dynamics while maintaining focus on the end goal.
**Problem solver**: Anticipates challenges before they arise and proactively seeks solutions, ensuring smooth project delivery.
**Sustainability-minded**: Motivated by the agency’s focus on sustainability, committed to making a positive impact through their work.
Experience required
**Previous account management or client-facing role**: Minimum of two years in an account management or similar role, ideally within a communications, marketing, or digital agency.
**Education**: A bachelor’s degree in business, marketing, communications, or a related field is preferred. Relevant work experience may be considered in lieu of formal education.
**Industry knowledge**: Familiarity with digital marketing, communications, or sustainability-focused projects is highly desirable.
**Client engagement**: Proven experience managing client relationships, with the ability to communicate confidently with all levels of seniority.
**Project management skills**: Strong organisational skills with experience in managing multiple projects, timelines, and client expectations.
**Additional expertise**: A further skill connected to the delivery of a marketing agency, such as strong writing capabi

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