Wfm - Senior & Junior Consultant
2 weeks ago
**KEY RESPONSIBILITIES**:
- Design and plan WFM systems
- Understand the WFM blueprint and configure the system according to the customer’s requirements
- Design new business and system processes
- Define and guide customer on business processes and policies
- Create Technical and Functional design documents
- Configure the customer’s rules within the setup of the system
- Facilitate the population of the blueprint with mid-market clients
- Consult with and advise customers on best practice, industry standards and legislation compliance
- Solution craft complex requirements
- Scope and document advanced custom reporting requirements
- Engage with IT regarding any security related requirements
- Integrate WFM system with customers systems
- Identify which systems the WFM system needs to be integrated with from the blueprint
- Liaise directly with customer’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
- Build interface based on blueprint
- Test end to end integration success
- Implement WFM system for customers
- Configure the system according to the blueprint
- Facilitate user acceptance testing with clients
- Deploy the WFM system
- Conduct Training for WFM customers
- Develop training material and slide decks
- Conduct end user training with client’s end users and super users
- Continually develop own skills to improve training methods and product knowledge
- Keep skills updated by attending regular training on the UKG training portal
- Hand Hold end users and day to day operation teething problems
- Project Closure and debrief
- Participate and contribute to project post-mortem meetings
- Provide after sales support
- Provide end to end system support to clients (on-site and remote)
- Attend to assigned service calls promptly for optimum resolution
- Use the UKG global support system to log and resolve complex product issues
- Provide Help Desk support
- Provide root cause analysis upon customer’s request
**Educational Qualifications**:
Essential
- Matric
- UKG Certification
Advantageous
- Tertiary IT qualification (Certificate / Diploma / Degree)
- HR qualification (Certificate / Diploma / Degree)
- Microsoft certifications
- Experience in 3-tier web-based technology and Java
- SQL Reporting and Integration are an added advantage
**Experience**
- At least 3 - 5 years’ experience in system integration and networking
- Time and Labour management system experience
- Preparing functional and technical solution design documents and “Configuring” and delivering the solution to the customer
- Experience with requirement gathering solution design and implementation
- Prior experience in supporting functional testing, integration testing and UAT
- Microsoft operating systems and SQL database systems experience
Application Deadline: 2024/04/06
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