File Handler

**Job Advert**
If your ability to problem solve and solution find is one of your strong points and you consider your organisation skills a super power, then this may be the right job for you

We are looking for a File Handler to join our team in Pretoria to finalise files through closure and settlement of matters.

You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

You’ll need to communicate professionally on all levels, have a keen eye for detail and be self-motivated while remaining cool when working under pressure.

**What you’ll be doing**
- Allocation of file to relevant fee earner and/or function Recovery of client damages cheques
- Telephone contact client and Third Party Insurers
- Providing clear and correct information in a user friendly manner
- Maintaining Diary to do list
- Third Party Insurers/Client queries
- Proactively managing the clients’ expectations.
- Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
- Active listening and communication style
- Highly professional manner
- Proactively pursuing for outstanding client or office monies by telephone and faxed correspondence
- Dealing with Medico Legal invoice queries
- Closing files ready to be archived

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**What you’ll need**
- Matric
- Previous similar type experience preferable, but experience in an administrative/financial/customer services environment will be recognised as well
- Debt handling experience desirable
- Must be able to use own initiative and prioritise
- Flexibility in work content

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today

Job Reference: SA01625