Service Desk Systems Technician

4 weeks ago

Plattekloof, South Africa Stowe Holdings (PTY) LTD Full time

**Job Purpose**

The purpose of the job is to provide a focal point for customers to contact Stowe’s support-departments for assistance. The System Technician receives and responds to any inquiries or requests for technical assistance from customers. He/she provides possible solutions, assigning support actions to other departments where needed.

**Key Responsibilities**

**Customer Service (35%)**
- Professionally respond to and assist with all customer queries
- Regularly update all customers with progress-information and estimated times to completion
- Regularly follow-up on outstanding queries with other entities who are involved with specific requests
- Be alert to deteriorating customer-service within the environment and intervene directly or by escalation.
- Telephonically and remotely identify, diagnose and resolve all requests to the best of his / her capability
- Escalate to other support-entities (colleagues, other departments, other service providers) where personal resolution is unachievable
- Monitor time spent on remote request-resolution to ensure resolutions (own or other entity) are achieved within contractual service-level obligations
- Create the initial record for & accurately capture any reported support
- or information-request in the call-logging software
- To adhere to the company policies and procedures code and regulations

**Competencies (10%)**
- Attention to detail
- Initiatives and Self-motivation
- Interpersonal relationships
- Professionalism
- Good written and verbal Communication skills
- Good time-management
- Technical skills

You may be required to work overtime outside the scheduled shift
- and standby-allocation on management request.

**Minimum Requirements**
- Matric
- A+ and N+ qualification or similar
- 2 Years Service Desk experience in a similar environment

**Job Type**: Permanent

**Salary**: R6,500.00 - R8,500.00 per month

  • Service Desk

    3 weeks ago

    Plattekloof, South Africa Stowe Holdings (PTY) LTD Full time

    **Job Purpose** The purpose of the job is to provide a focal point for customers to contact Service Desk Department for assistance. The System Technician receives and responds to any inquiries or requests for technical assistance from customers. He/she provides possible solutions, assigning support actions to other departments where needed. **Key...

  • Service Desk Analyst

    4 weeks ago

    Plattekloof, South Africa Stowe Holdings (PTY) LTD Full time

    **Job Purpose** The purpose of this role is fulfilling the administrative, billing, reporting, quality-assurance tasks and incident management associated with Stowe’s Service Desk operations **Key Responsibilities** - Professionally respond to and assist with all customer queries - Ensure that feedback to customers is meaningful and accurate - Regularly...

  • Sales Administrator

    6 days ago

    Plattekloof, South Africa Unique Personnel Full time

    **Job Number** - 72738 **Job Type** - Permanent **Job Title** - Sales Administrator **Computer Skills** - Syspro,Ms Office **Industry** - Electronics **City** - Plattekloof **Province** - Western Cape **Job Purpose** - Co-ordinating and managing back-office administration in order to convert orders into sales in keeping with company’s Customer Bill...

  • Senior Technicians with Printer, Pabx

    4 weeks ago

    Plattekloof, South Africa Visulink IT Solutions CC Full time

    **Responsibilities**: - Setting up and installing new printers & copiers - Providing routine service and maintenance - Writing diagnostic reports - Providing demonstrations & customer training - Providing excellent customer support and service - Managing schedules and customer emergencies - Keeping abreast of all the latest technologies & practices in the...

  • Financial Advisor

    7 days ago

    Plattekloof, South Africa Berghshire Wealth Full time

    **Business Description**: Sanlam Personal Finance provides client in the entry, middle, affluent and self-employed markets in South Africa with a comprehensive range of financial service solutions to facilitate their long term wealth creation, protection and niche financing needs. Berghshire Wealth BlueStar is looking for experienced life and investment...

  • Cashier

    4 weeks ago

    Plattekloof, South Africa Chain Hardware Distributors tas Brights Home & Hardware Full time

    **Purpose**: The purpose of this job is to ensure and maintain an efficient service, this includes following the cash register procedure and accurately ringing up sales, in such a manner that it results in an increase in customer satisfaction and continuous growth of the business. **Main duties**: - Compute sales prices and total purchases - Check cash...

  • Departmental Supervisor Electrical/lighting @

    7 days ago

    Plattekloof, South Africa Chain Hardware Distributors tas Brights Home & Hardware Full time

    _Purpose:_ The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Manager of the department. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include...

  • Preschool Teacher

    4 weeks ago

    Plattekloof, South Africa Job Crystal Full time

    A small school providing quality child care and educare services is looking for a Pre-School Teacher to provide quality childcare and to help children reach their developmental milestones. To plan activities / lessons according to the guidelines provided by the National Early Learning Development Standards and CAPS in order to prepare and lay the foundations...