Insurance Policy General Administrator

2 weeks ago

Cape Town, South Africa CareerfinderZA Full time

**Key Performance Area**:

- Generate counteroffer letters, manual and system generated letters
- Drafting of Underwriting correspondences
- Handling Non-Disclosure inquiries
- Tracing and uploading lab results
- Taking ownership of service level standards and ensuring that they are reached consistently and accurately, executing policies and procedures related to service delivery in Operations and other areas
- Identifying and escalating priority issues
- Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work

**Minimum Requirements**:

- Matric (Grade 12)
- A tertiary qualification (NQF 5 or above) with relevant business orientation
- 2+ years of experience in an administration environment
- Experience in the policy administration environment would be beneficial
- Call Centre experience would be beneficial to assist with telephonic enquiries
- Knowledge of Financial institutions (advantageous)
- Computer Literate (MS Office Package)
- Excellent administration skills
- Display attention to detail and analytical skills
- Demonstrate good telephone etiquette
- Have good problem-solving abilities
- Be solution driven and take accountability and responsibility of own work
- Deadline and target driven particularly in a production environment
- Be adaptable
- Have the ability to work within a teamwork environment
- Have stress tolerance and resilience

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