Experience Coordinator

2 weeks ago


Cape Town, South Africa Black Pen Recruitment Full time

Our client is a leader in luxury travel in South Africa providing curated, immersive and memorable experiences. They provide an insider's map to unforgettable private experiences exploring food, wine, and hidden gems of the most dynamic local destinations. Their accredited and experienced guides ensure an unforgettable journey, immersing clients in the richness of South Africa's landscapes and local culture. Providing personalized itineraries, a shared expertise in the country's history, wildlife and breathtaking destinations, will exceed expectations.

**Job Type**: Remote | Cape Town

**Requirements**:
Operational or administrative experience
+2 years of luxury travel experience
Knowledge of Western Cape/Cape Town destinations
Proficiency in managing and catering to an exclusive, high-end client base
Able to commit to long hours to ensure completion of tasks when necessary
Demonstrates unwavering perseverance and a willingness to go the extra mile to accomplish objectives and overcome obstacles
Displays initiative by quickly adjusting to changing priorities and conditions, effectively copes with complexity and change, and actively contributes new ideas to the company
Actively listens to others, allowing them to express their viewpoints and seeking to understand them.

**Responsibilities**:
Drive and optimise conversion rates from inquiries to sales.
Ensure exceptional delivery of the guest experience.
Manage and streamline sales-to-cash operations and processes.
Foster and maintain strong relationships with suppliers.
Provide support in guide management.
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- Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).


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