Sales Supevisor I Durban North

4 weeks ago

Durban, South Africa Pro Talent Full time

**Purpose of the position**
- Sales Supervisor to drive and lead a team of sales agents, in meeting all required sales targets.
- Ensure that sales and targets are maximised whilst ensuring that we adhere to company policy and procedure.

**Key Performance Areas**
- Understanding the department strategy to ensure effective sales/administration
- To ensure telemarketers pursue sales by members that are in good standing on their account
- To ensure sales are maximised and to minimise cancellations after sales process
- To ensure no miss representation in selling of packages
- To ensure Debit Orders are filled in correctly before submitting
- To ensure contracts are built up timeously
- Ensuring all company policies and procedures are adhered to Ensuring that the telemarketers are fully trained at all times Enable team success and the ability to work independently
- Listening to telemarketers calls and re-train If necessary and re-iterating the focus line "sales", systems and processes
- Extracting Stella Nova’s -and ensuring the telemarketers are on the phone for a minimum of 3 hours daily
- Confirming the sale -via a button up call and the ability to handle irate and difficult members
- Daily, weekly, monthly Audits on the sales, scripts to be formulated and followed
- Ensuring monthly performance/absenteeism evaluations done and probationary evaluations done for new staff
- Managing and ensuring each telemarketer has met their target, hence meeting your target for your team

**Competencies Required**
- Accuracy
- Accountability, must be able to work under pressure. Good telephone etiquette
- Ability to work independently
- Be able to communicate at all levels

**Qualifications & Experience**
- Minimum of 2 years experience in telemarketing.
- Minimum of 2 years experience in a supervisory capacity. Matric.
- Above average computer and administrative skills (MS Office).

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