Service Portfolio Manager

6 months ago

Durban, South Africa Derivco Full time

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**_
Sounds pretty awesome, right?_**

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

**Job Description**:
Derivco South Africa is seeking a highly skilled and motivated Service Portfolio Manager to be part of our dynamic team.

Key Responsibilities:

- ** Leadership Collaboration**: Work as part of a senior leadership team, aligning the service portfolio with the strategic objectives of product creation teams. This role demands a leader who can seamlessly integrate efforts, ensuring the successful deployment and support of products in production.
- ** Strategic Facilitation**: Empower the portfolio’s strategic direction by fostering a culture of collaboration and innovation. Your leadership will ensure that operational activities are fully aligned with the broader goals of the Player Experience business unit and Derivco as a whole.
- ** Technical Insight and Decision-Making**: Utilize a strong technical foundation to understand and evaluate proposals from teams, ensuring decisions support strategic objectives and operational excellence.
- ** Relationship Management and Collaboration**: Build and maintain robust relationships within the senior leadership team and across the organization. Your role is pivotal in ensuring the success of cross-functional initiatives and projects.
- ** Service Excellence and Innovation**: Champion superior service delivery within the portfolio, focusing on customer satisfaction and the continuous improvement of operational processes.
- ** Talent Development and Empowerment**: Lead with a commitment to nurturing team growth, fostering an environment where innovation thrives and aligns with Derivco’s values of excellence.
- ** Strategic Leadership**: Proven track record in senior leadership, demonstrating the ability to unify teams towards a shared vision and objectives.
- ** Technical Competence**: A solid grasp of technology to effectively liaise with teams, ensuring operational strategies complement product development goals.
- ** Collaborative Mindset**: Exceptional ability to work within a leadership team, fostering strong relationships and a collaborative approach to achieving business goals.
- ** Adaptive Resilience**: Thrives in a dynamic environment, adept at navigating the complexities of integrating operational and product development strategies.
- ** Innovative Leadership**: A passion for driving innovation within teams, promoting a culture that prioritizes continuous improvement and operational excellence.
- ** Development-Focused**: Commitment to the professional growth of your teams, aligning with organizational ambitions and fostering a culture of learning and innovation.

Expectations:

- ** Unified Leadership**: Serve as a bridge between product development and operational teams, ensuring seamless transitions and the highest levels of service delivery.
- ** Strategic Alignment**: Ensure operational strategies are in lockstep with product development objectives, facilitating smooth production rollouts and support.
- ** Continuous Improvement**: Lead efforts to enhance operational processes, maintaining a relentless focus on quality, efficiency, and customer satisfaction.

**What Derivco Offers**:

- A senior leadership role with a direct impact on the technology and services powering the iGaming industry.
- The opportunity to work alongside a team of dedicated professionals in a collaborative and innovative environment.
- A commitment to personal and professional development, with ample opportunities to influence the strategic direction of both product development and operational excellence.

**Why Join Derivco?**
- Hybrid working model
- Opportunities for personal and professional growth.
- Competitive salary package and benefits.
- Discretionary bonuses
- Employee Wellness - eg.Onsite Gym/Gym allowance
- Employee Assistance Program.
- School subsidies
- Study assistance.
- 3 o’ Clock Friday (Monthly)
- Dai

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