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Collections Advisors X 2
4 weeks ago
An excellent opportunity has become available for 2x Collections Agent.
Achieve agreed performance standards in respect of:
**Financial**:Achieve collections and new PTP targets on a daily, weekly and monthly basis.
**Client**:Maintain portfolio within client service levels and prioritize matters that will extract the best value in the shortest period.
- Internal processes: o Meet the minimum level of productivity standards on an hourly, daily, weekly and monthly basis whilst maintaining high levels of quality.
- Achieve minimum conversion standards in terms of accounts actioned to arrangements made and ultimately arrangements to paying debtors.
- Achieve the required monthly Quality assurance rating.
**Requirements**:
- Good people skills and the ability to engage professionally with distressed debtors.
- 1year experience in collections.
- 1 year experience as call centre agent
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