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Italian Speaking Airline Consultant
3 weeks ago
**Brief CSSR Job description**:
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
- Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment
**Requirements**:
- Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa preferrable
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred
**Employment terms and conditions**:
- Remuneration: R190 000 CTC per annum
- Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
- Training: 7 weeks (Fully Paid).
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Office-based,Remote position available after probationary period.
- Own home Fibre internet line & UPS solution required for work from home option.
**Salary**: R190,000.00 per year
**Language**:
- Italian (required)
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