Sales Support Specialist

5 months ago

Johannesburg, South Africa RemoteHiringHelp Full time

As a **Sales Support Specialist**, the purpose is to be the backbone of the sales operations. In this role, you'll be the driving force behind the scenes, ensuring the seamless functioning of their sales and production teams.

**Key responsibilities**:
Industry Familiarity: Dive into the promotional products industry, mastering EQP pricing, imprint methods, setup fees, and handling quote requests.

Software Proficiency: Become an expert in our ERP system, ensuring smooth data management for efficient operations.

Sales Data Entry: Input crucial sales data meticulously, contributing to accurate and organised record-keeping.

Product Research: Explore vendor websites, selecting optimal products for client proposals and ensuring a diverse product range.

Estimate and Invoice Management: Take charge of inputting estimates and invoices in the ERP system, maintaining accuracy and timeliness.

Sales Team Assistance: Support the sales team with various tasks, gaining a versatile skill set in sales operations.

Foundation Building: Acquire a strong foundation in sales support, equipped with the skills for effective performance in the role.

ERP Software Mastery for Production: Extend your expertise to production functionalities within our ERP system.

Efficient Data Entry: Ensure precise entry of production-related data, contributing to workflow accuracy.

Status Report Generation: Provide daily updates on the status of quotes and orders, both pending and submitted.

Order Management: Oversee the submission of orders to vendors, ensuring a streamlined fulfilment process.

Client Updates: Keep clients informed about the shipping status of their orders, maintaining transparency.

Financial Reconciliation: Verify and confirm profit margins by meticulously vouching supplier invoices.

Production Team Support: Assist the production team, gaining insights into production processes and challenges.

Comprehensive Understanding: Develop a thorough understanding of both sales and production, ensuring effective support.

Working Hours ⏰: Full time, 6 am EST - 2 pm EST.

**Requirements**:
To excel in this role, you need to have:
ERP System Proficiency: Know your way around enterprise resource planning systems, ensuring smooth data management and operational support.

Effective Communication Skills: Master strong verbal and written communication, a must for connecting with clients and team members.

Organisational Skills: Showcase the ability to organise tasks and information efficiently, keeping our operations running seamlessly.

Proactive Problem-Solving: Demonstrate a knack for swift issue identification and resolution, boosting overall team productivity.

Client Service Orientation: Dedicate yourself to delivering top-notch service to both internal and external clients.

Adaptability: Navigate changing priorities with ease, excelling in multitasking within our fast-paced environment.

Team Collaboration: Collaborate seamlessly within a team, making positive contributions to team dynamics and goals.

Team Player: Work effectively in group settings, valuing and appreciating the contributions of your team.

Easy to Talk To: Foster a friendly and open communication style, ensuring effective and comfortable exchanges.

Knowledgeable: Bring valuable insights and expertise to the team, staying well-informed in your field.

Accepting Creative Feedback: Embrace suggestions and critiques constructively, using them to enhance your work.

Approachable: Be accessible and welcoming, encouraging others to share ideas and concerns.

On-Time: Demonstrate punctuality and respect for deadlines, showcasing reliability and effective time management.

Trainable: Exhibit the willingness and ability to learn new skills, adapting to new processes or technologies.

Eager to be Part of the Team: Show enthusiasm about joining and contributing to the team, displaying a positive and proactive attitude.

**Brownie Points for**:
HubSpot Proficiency: Experience with HubSpot or similar CRM tools for managing customer relationships and sales pipelines.

Promotional Product Industry Knowledge: Familiarity with the promotional products sector, offering valuable insights into customer preferences and trends.

Graphic Design Skills: Competence in Adobe Creative Suite or similar graphic design software for creating visually appealing materials and presentations.

Community Health Awareness: Understanding of community health dynamics, providing valuable perspectives for tailoring products and services to health-related clients or events.

**Benefits**

What’s in it for you?
- Competitive Salary: Earn a monthly salary of $1,800-$2,200.*
- Technology Support: Stay ahead in the tech game with a $35 monthly stipend. This allows you to access the latest and most effective technological tools essential for your role, ensuring you're always at the forefront of innovation.
- Insurance Benefits: Your health and peace of mind matter to the company. Starting 60 days afte

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