Operations Training Team Leader

1 month ago

Cape Town, South Africa Teleperformance South Africa Full time

**Job Summary/Overview**

The Operations Training Lead helps the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to ensure employees are equipped with the requisite knowledge and skills to complete their tasks successfully. They devise learning strategies to ensure that the business and client strategic objectives are met.

**Key Responsibilities and Requirements**
- Ensuring strategic alignment of the training department with business goals
- Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
- Identifying training needs by consulting with stakeholders and using needs assessments
- Developing and delivering training solutions that meet business needs
- Optimizing training processes for efficiency
- Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
- Managing the technologies and technical personnel required to develop, manage and deliver training
- Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
- Assess employees’ skills, performance and productivity to identify areas of improvement.
- Drive brand values and philosophy through all training and development activities.
- Effectively communicate with team members, trainers and management.
- Keep abreast of training trends, developments and best practices.
- Excellent written, verbal and interpersonal communication skills.
- Superb track record in developing and executing successful training programs.
- Critical thinker with innovative problem solving skills.
- Fantastic organizational and time management skills.
- Strategic and creative mindset.
- Meticulous attention to detail.

**Delivery and Assessments**
- Facilitated a variety of learners using theory and practical hands-on exercises. They use approved lesson plans and course materials to achieve instructional objectives. They administer the related assessments and provide feedback to the necessary forums.
- Maintains their own level of expertise on instructional design and delivery techniques, including technology trends, industry and product knowledge. They also maintain their knowledge of the tools and product offerings of the business unit.
- Have technical knowledge of business and client product, service and solution lines and use this knowledge to design and deliver the necessary instruction to enable their clients to optimally perform their jobs. These individuals maintain their professional certification status by attending train-the-trainer sessions and other development or certification programs that are required to deliver the training programs they are responsible for.
- Training needs analysis
- They work closely with their clients to determine competency gaps in relation to technical expertise required by agents to deliver against client requirements.
- Routinely performs needs analyses proactively for new courses in relation to all lines of business on their assigned accounts
- Makes recommendations to the business on related Business improvements to support learning programs

**Training Administration**
- Co-ordinates all training related logistics and administration, including training attendance confirmation, venue booking and setup, reproduction of learner aids, etc.
- Produce training reports as and when required. These individuals keep records of training related information and work closely with the organization to ensure that the necessary systems are updated and maintained.
- They support in creating training efficiencies through the design of innovative and meaningful report templates

**Course development**
- Work closely with the Instructional Designers and client organization to assist with the development and/or maintenance of learning material on new and existing courses.
- Assist in designing the courses that they are required to instruct, including training aids, simulations and assessments in line with client requirements.
- Prepare course outlines and may be required to customize training and presentation slides as and when required.
- Deliver Train the Trainer for their courses

**People Management**
- Coach, develop and performance manage all trainers under their supervision
- Ensure that all performance and retention goals for each class are met for trainers and training classes under their supervision.
- Manage all processes required for the training classes and trainers under their supervision, to include payroll processing, reporting, auditing, terminations, etc.

**Communication**
- Represent the training organization in meetings and interactions with both Operations and client points of contact.
-

  • Operations Training Team Leader

    4 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **JOB SUMMARY/OVERVIEW** Training Team Leaders help the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to...

  • Operations Training Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    JOB SUMMARY/OVERVIEWTraining Team Leaders help the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to ensure...

  • Operations Training Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Job Summary/OverviewThe Operations Training Lead helps the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to...

  • Insurance Team Leader

    3 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town is looking for a Insurance Team Leader to join their growing department Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures,...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa LRI Invest Full time

    Description Recruitment for a Team Leader - Trade Operations Apex Group Ltd., established in Bermuda 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and 10,000 employees upon the close of announced acquisitions, Apex delivers and extensive range of services to asset managers, capital markets, private clients and...

  • Team Leader

    1 week ago

    Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    2 months ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Observatory at Black River Park is on the lookout for a well versed Operations Team Leader to join the Team.Role Overview: As an Operation Team Leader, your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team...

  • Operations Logistics Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Solutions Full time

    The Operations Team leader is a senior role that involves overseeing all aspects of the company's transport services. It is the Operations Team leader's job to make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients in a safe and efficient...

  • Business to Business Team Leader

    2 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo has partnered up with one of the top BPO Outsource Centers in South Africa offering BPO services to both local and international clients. The client is recruiting for a well-versed Business to Business Team Leader with outstanding B2B client services, to join their exciting international business unit. **Key Responsibilities and...

  • Seta Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Training Force Full time

    Inherent requirements: Matric ODEDTP / related administration NQF level 6 qualification 2 to 3 years working experience in a similar role Extensive SETA knowledgePreferred requirements: Valid driver's license with own reliable vehicle Excellent communication skills Constant attention to detail and accuracy Be a team player Be results focused Planning and...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Fund Accounting (Private Equity & Real Estate) Summary of the positionThe successful applicant's primary responsibility will be to oversee and manage the delivery of the accounting requirements of our PERE clients in line with the relevant service level agreements. This includes the management and oversight of a small team of accountants,...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Back Office Transaction Processing - Cape TownSummary of the positionThe Team Leader: Back Office Transaction Processing will be expected to manage and implement controls, process and all projects as well as to plan and manage the production cycle of the system reconciliations area between Decalog and Invest One with the existing management...

  • Sales Operations Team Leader-3

    2 weeks ago

    Cape Town, South Africa FirstRand Full time

    Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters...

  • Operations Logistics Team Leader

    4 weeks ago

    Cape Town, South Africa Recruitment Solutions Full time

    The Operations Team leader is a senior role that involves overseeing all aspects of the company's transport services. It is the Operations Team leader's job to make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients in a safe and efficient...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Custody Reconciliation - Cape TownSummary of the positionThe successful applicant will be expected to manage a team of custody reconciliations administrators. The individual will be expected to manage the workload and deliverables of the team, assisting with issues identified in operations, monitoring the performance of the team, and ensuring...

  • Business to Business Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Surgo has partnered up with one of the top BPO Outsource Centers in South Africa offering BPO services to both local and international clients. The client is recruiting for a well-versed Business to Business Team Leader with outstanding B2B client services, to join their exciting international business unit.Key Responsibilities and Accountabilities:Lead and...

  • Team Leader

    2 days ago

    Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Start date: 01 July 2024 Shifts: Mon to Fri - 8am to 5pm/9am to 6pm/10am to 7pm, weekends (if required) **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based...

  • Operations Team Leader

    3 days ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

  • Accounts Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Travelstart Online Travel Operations Pty LTD Full time

    Job Overview:Duties & Responsibilities:(An overview, but is not limited to the full function of the role) Daily Audit trail Sign off Daily Payment Releasing Any additional Banking department duties as per the need arises within the department Ensure all credit notes are done for POS commissions / Incentives Overseeing and ensuring the ITC Debtors department...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Apex Group Full time

    Team Leader - Segregated FundsLocation: Cape Town, South AfricaDate Posted: May 4, 2023DescriptionSummary of the positionThe Segregated Fund Accounting Team Leader for managing the team of Fund Accountants responsible for all aspects relating to the delivery for the start of day portfolio and reporting validation; system reconciliation; NAV oversight and...