Ttl Account Manager

2 weeks ago

Cape Town, South Africa ninety9cents Full time

The account manager is responsible for assisting and ensuring that all aspects of the agency’s delivery to a client run smoothly and are managed effectively in order to deliver on campaigns. Responsible for driving the implementation of advertising campaigns and achieving results for clients as agreed with the Business Unit Director. The Account Manager provides updates and planning with regards to client campaigns.
Client responsibilities

**Duties include but are not limited to**:
Contribute to the smooth running of the account on a day-to-day level.
Establish and maintain a productive communication channel between the client and the agency, maintaining and growing excellent client relationships.
Continue to invest in growing knowledge of your clients’ business and industries in which they operate.
Take ownership of specific parts of campaigns, as agreed with manager, and participate in future planning.
Produce good quality written work on time, including client correspondance and reports (status, contact etc).
Provide day-to-day management of client campaigns and be regarded as the first point of contact for clients, inspiring their loyalty and trust.
Remain accountable from start to finish ensuring that follow-through and accountability is achieved and maintained at all times.
Ensure a smooth and timeous workflow of activities directed at the client, effectly managing timing plans.
Engage with clients in order to formulate clear and achievable briefs and action plans.
Draw together all relevant information in preparation of all agency briefs.
People responsibilities

**Duties include but are not limited to**:
Ensure effective communication internally to full team.
Liaise with colleagues in traffic, creative team, DTP and other departments as relevant to ensure job is actioned as required.
Finance responsibilities

**Duties include but are not limited to**:
Ensure all finance administration - cost estimates, invoices, purchase orders and billings - are accurate and completed on time.
Report on administration of financial issues to the Business Unit Director regularly to ensure smooth flow of information and accurate billings.
Operations responsibilities

**Duties include but are not limited to**:
Manage your own time efficiently with respect to campaigns, prioritise tasks and manage the achievement of your personal and client objectives.
Keep manager informed of work load issues and liase effectively with other members of your team.
Complete timesheets accurately and on time.

**Qualifications**:
Matric essential
Relevant tertiary qualification (marketing and communications) essential
Drivers licence and own reliable transport essential

**Skills and attribute/key competencies**:
Proficient in MS Office suite (incl. Mail, Word, Powerpoint and Excel) essential
Diverse and excellent writing skills
Enthusiastic/confident/professional/diplomatic
Exceptional interpersonal skills
Team player with initiative
Ability to cope with pressure, work to tight deadlines and handle diverse activities
Reliable, organised and attention to detail
Passion for client delivery and service
Organisation and administration skills essential
Accountable with good follow-through
Ability to learn fast

**Experience**:
Three-plus years client service and agency experience of which at least 1 year should be in capacity of account manager
TTL experience (ATL and Digital)

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