Retail Store Manager

2 weeks ago

Randburg, South Africa LUSH Fresh Handmade Cosmetics Full time

**Position: Store** **Manager**

**Ever wondered what its like behind the bubbles? #lushcareers**

Lush has been creating fresh and handmade cosmetics for the past 27 years
- keeping our customers bathtubs and showers a little more magical through our retail shops across South Africa. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We are currently searching for a creative and dynamic leader to join our team as a **Store Manager**. We are looking for someone who can bring Lush's Leadership Practices into all elements of their business**:Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose**. You take initiative to drive your continuous growth and that of your team.

**We Offer**:

- A fun and funky store atmosphere where individualism is encouraged
- A 30% discount off all our products to keep you smelling and feeling fresh
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within.

**Responsibilities**
- **Unique Customer Journey**:

- Provide a unique and genuine customer experience that delights and engages every visitor, shares Lush values, and exceeds customer expectations
- Engage staff to maintain the same exceptional experiences for our customers through ongoing training and development
- Make decisions from the perspective of the optimal customer experience
- **Unique Staff Journey**:

- Engage staff at every level of the business to ensure they are motivated and building strong customer relationships
- Maintain effective staffing with top performing team by actively networking, recruiting, hiring, and succession planning
- Consistently demonstrate appreciation and encouragement
- **Operational Excellence**:

- Manage controllable costs and implement behaviors to increase sales and reduce or maintain without compromising the customer experience or Lush standards.
- Approach challenges with a make it happen mindset and reach out for support when necessary. Align behaviors with company initiatives including processes, communication methods and system implementation.

*
- **Qualifications Required**:

- 3-5 years Managing a Retail store.
- Ability to develop and train staff through positive coaching and feedback
- Strong time-management and planning practices
- Ability to manage reporting systems - Microsoft
- Ability to work flexible hours to meet the needs of the shop

Lush South Africa unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression or sexual orientation.

Pay: R12 000,00 - R14 000,00 per month

**Experience**:

- Retail: 5 years (preferred)
- Leadership: 3 years (preferred)

Application Deadline: 2024/06/15

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