Client Service Intern

1 month ago

Sandton, South Africa Dentsu Full time

The purpose of this role is to provide real-world experience, learning industry technical and professional skills, abilities and activities to contribute to the Dentsu network.

Job Description:
Broad Expectations

To represent Client’s interest at the Agency, and the Agency’s interest at the Client, with utmost professionalism and a level of maturity.

Key Deliverables

To execute all the marketing communication needs and activities of the Client(s) inside the Agency in the most:

- Cost effective manner, based on manager input
- Expeditious and efficient manner, based on manager input
- Administratively organized manner
- Take accountability for all project management records
- Ensure that all communication records are kept in an orderly and organized manner in line with Agency systems and procedures.
- Delivering clear, concise and focused communication at every level of Client contact so as to give Clients a competitive advantage.

On all projects/activities maintain and implement and updated and organized system of:

- Financial records (Understanding on cost creation with manager)
- Writing briefs (General good writing skills)
- Compiling weekly status reports (General good writing skills)
- Compiling timing plans
- Ensure Chase lists are adhered to and relevant information shared with media timeously
- Monitoring of Media schedules (Following timings)
- Compiling Contact reports within 24 hours of meeting (Note taking)
- Proactively and effectively ensure that senior management and your team are informed and updated at every stage of projects/activities.
- Maintain a professional relationship with all Clients and co-workers.

Minimum Requirements:

- Matric Certificate
- South African ID

**Required Skills**:

- Primary Management Skills_
- Accurate, efficient and effective management of projects
- Ability to evaluate creative work
- Acumen to process and manage strategic process
- Secondary Management Skills_
- Ability to manage and motivate team players
- Perform all projects in a respected, motivated manner that inspires team players
- Confident management of tasks without creating unnecessary panic and a sense of drama
- Ability to resolve conflict and where impossible, advise and guide team players accordingly
- Ability to plan ahead and prioritize
- Communication Skills_
- Ability to communicate effectively in writing
- Ability to communicate effectively verbally, and give clear and considered briefs
- Ability to present work and effectively sell creative work
- Ability to negotiate (timelines, budgets, creative executions)
- Ability to ‘strategically’ guide and manage the process
- Creative Skills_
- Ability to take clear, concise, focused client briefs
- Ability to communicate in creative briefing and presentation sessions
- Ability to write comprehensive and inspiring creative briefs
- Begin to contribute positively to the creative process
- Ability to guide and evaluate creative work and the processes
- Have a clear understanding and appreciation of creative work and ideas
- Ability to recognize and conceptualize proactive opportunities for your clients
- Analytical and Strategic Skills_
- Have an understanding of Clients brands and their market
- Advertising Skills_
- A broad understanding of the advertising and market industry and openness to learning
- Financial Skills_
- Day-to-day budget management
- Computer Skills_
- Word, Excel, Keynote/ Power point
- The basic skill to put a presentation together

Scope of Responsibility
- Management of advertising campaigns TV, radio, print, outdoor, BTL, digital etc. This will encompass the execution and management of briefing processes. Liaison with traffic and production departments, preparing timing plans, liaising with client, liaising with media planner and buyer, arranging meetings etc. Obtaining client approval of all campaign elements and budgets at all stages of the development.
- Confident management and accountability for presentations and key meetings:

- Status meetings, including compiling status reports and supplying to senior manager timeously for review prior to meeting
- Assistance in Management of meetings with Client and Agency, ensuring that all parties that need to attend are notified timeously and prior to meetings
- Accountability for all logistics pertaining to client meetings (Agendas, catering, contact reports etc).

Work with us:
It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

Inclusion and Diversity:
We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and creat

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