Health Division: Administrator

**HEALTH DIVISION: ADMINISTRATOR / SALES**

Opportunity to join a leading financial services provider as an office-based Health Administrator / Sales.
- Office-based full-time position in Illovo, Johannesburg.
- Full system and process training will be provided.

**Responsibilities**:

- Phone prospects and quote on various medical aid options (existing clients and leads)
- Following up on information sent and answering all questions the client has in order to select the correct plan
- Ensuring all underwriting requirements are received from the client and submitted to the provider
- Ensuring membership is activated according to SLA
- Ensuring the client receives confirmation of acceptance
- Processing all addition of dependent and registration of new baby requests
- Completing Health FNA’s
- Processing change of broker requests
- Servicing for all medical aid clients on our book
- Assisting with claims queries
- Processing changes (i.e. banking details, contact details ext)
- Requesting of duplicate membership cards
- Tax certificate requests
- Authorisation queries
- Resolving debit order queries
- Requesting of international travel letters
- Processing all income verification queries every quarter
- Phoning for appointments
- Following up on quotes sent to clients
- Handling incoming queries from clients
- Health year-end review with all medical aid clients on our book
- Prospecting new clients, including seeing client’s and companies to present medical aid options

**Requirements**:

- Grade 12NQF 5 or higher qualification (or completing soon depending on DOFA date)
- RE 5 Certificate (or completing soon depending on DOFA date)
- Three years of relevant work experience within the medical aid and/or financial services industry
- Good understanding of Medical Aid, GAP cover, claims procedures and relevant legislation
- Proficient in both spoken and written English and Afrikaans
- Computer literacy (MS Office)
- Member of the Council of Medical Schemes (CMS) (Advantage)

**Desired Competencies**:

- Customer service
- Attention to detail
- Team player
- Resilience
- Solutions-driven
- Interpersonal skills (Interaction with different business divisions and levels of management)

**Remuneration**:
R180,000.00 annual salary.

**Applications**:
Submit a comprehensive CV, including a cover letter about why you feel you are suitable for this position.

**Salary**: R180,000.00 per year

**Experience**:

- medical aid and/or financial services industry: 3 years (preferred)

**Language**:

- and write proficiently in English and Afrikaans (preferred)

License/Certification:

- NQF 5 or higher qualification (preferred)
- RE 5 Certificate (preferred)