Operations Clerk

**Job Purpose**:
The Operations Clerk is responsible for the coordination and execution of various operational tasks within the card, transactional and retailer operations environments to ensure an effective and sustainable operations environment. The Operations Clerk will also play a supporting role in the Cape Consumers credit environment.

**Job Outputs**:

- Evaluation and execution of various card requests.
- Monitoring of cards ordered and received including exception management.
- Card distribution through various channels including tracking until delivery/collection.
- Member communication related to card distribution.
- Handling of card delivery/collection exceptions and returned cards.
- Call Centre feedback on various member card queries.
- Verification and import of manual claim and payment files.
- Processing of system imports and exports.
- System onboarding of all new retailers and branches within existing retailer groups.
- Linking and activation of all new retailers.
- Updating of various types of retailer information post activation and associated actions.
- Investigation and resolution of transactional queries.
- Monitoring of declined transactions and associated actions to rectify.
- Handling various retailer queries.
- Execution of various pre
- and post-claims month-end related activities.
- Follow-up and verification of all service provider invoices.
- Evaluation and motivation for temporary limit increases.
- Budget and loan settlements.
- Record-keeping and reporting on the various activities within the operations and credit environments.

**Qualifications**:

- Matric (essential/minimum)
- Diploma in Business Operations Management (desirable)
- Valid driver’s license (essential/minimum)

**Experience**:

- 3-5 years in an Operations Environment (preferably within retail, transactional/card payment industry)
- Credit background (1-2 years in financial / banking environment - desirable)

**Knowledge and Skills**:

- Knowledge of transactional/card payment industry (desirable)
- Basic knowledge of NCA (desirable)
- Understanding of member and retailer modules on in-house system (desirable)
- Understanding of business processes and inter-departmental dependencies (desirable)
- Computer literate with above average MS Excel skills (essential)
- Self-motivated
- Strong written and verbal communication skills
- Customer service-orientated
- Analytical, being able to interpret and problem-solve
- Attention to detail and accuracy
- Planning and time management