Mr D

5 months ago

Cape Town, South Africa Takealot Group Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us

**Think you've been challenged before? Think again**
- **Scale**: Show the millions of Mr D customers what you can do
- **Learn**: We work with the best of the best, and then some.

**This position reports to the Operations Manager of Mr D.**

**Your responsibilities will include**:

- Support the greater operations structure in running the day to day trade operations of the Mr D business. This includes Restaurant and Delivery Operations as well as Customer Services.
- Ensure that the Mr D platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following:

- Delivery area mapping and delivery distance settings
- Restaurant in-app visibility and their ability to take orders
- Payment platform status
- Delay alerting thresholds and order capacity management
- Trading times
- Work to optimize operational processes across the business to drive growth and improve efficiency.
- Provide insights into restaurant failures and drive operational improvements with the restaurant account management teams.
- Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.
- Assist and closely collaborate with the account management, restaurant partner support and customer services teams.
- Monitor and troubleshoot payment related issues
- Support the business with market and competitor analysis.
- Contribute to operational and customer facing product decisions through data driven insights
- Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.
- Manage operational emergencies and system failures.

**Attributes Required**:

- Strong analytical ability supported by solid Excel skills.
- Ability to identify areas of improvement.
- Advanced ability to use logic and common sense to arrive at conclusions.
- Willingness to buy into the requirements of a fast paced start-up environment (orders take place beyond office hours)
- Ability to verbalize as well as visualize findings and results.
- Enterprising spirit and ability to take ownership of tasks.
- A strong interest in e-commerce.
- Strong team player.

**Qualifications & Experience**:

- Relevant tertiary qualification in commerce or engineering.
- 1 - 3 years work experience in an operations, finance or consulting environment.
- **The power is in your hands**: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- **No doors**: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- **Online Learning**: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
- **Good times**: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- **Birthday leave**: Cake Day all the way. Enjoy your day off - you deserve it.
- **Help when you need it most**: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- **Free parking**:No more 5km fun runs to your desk (unless you want to).

**Like what you see?**
- Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference_

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