Concession Manager Head Guide and Foh Couple

Head Guide/Concession manager and Front of House Manager.

**Job scope: Front of House Manager**

**Requirements**:
At least 3-5 years in a similar position - Back and Front Office role in a reputable lodge.

Diploma or equivalent in Hospitality Management (Beneficial)

Excellent Reception and Front Office control (working independently so must be able to manage all aspects)

Strong Financial sense and sound knowledge of procedures.

Strong Stock control experience

Sound knowledge and understanding of stock procedures and stock control

Must be able to prioritize and manage tasks independently, with good planning and organizational skills with the ability to multi-task.

Maintain client database to ensure all guest information/details are complete.

Excellent knowledge of Reservations and reservations programme - ERES and APEX

Ensure accurate detailed capturing of reservations (providing accurate information, booking, etc, work remotely with reservation office in Johannesburg.

Create a repour with agents and maintain relations.

Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)

Control and manage internal transfers and allocations.

Perform duty manager shifts when necessary
- hosting guests and ensuring the service shift runs smoothly

Proactive, use initiative and creative flair when required

Active member of the Health and Safety committee

Knowledge of Employment equity and reporting.

A clear understanding of basic labour law and disciplinary procedures.

Head Guide and Concession Manager

Meticulous in all aspects of managing the guiding department

Manage, oversee and discipline staff in the guiding department

Staff training and development

Allocation of guides to daily game drives

Daily Game Drives and Bush walks when needed.

Newsletters and assist with Social media and photography.

Allocation of Airport Transfers

Assist around the lodge in other departments if needed

Perform duty manager shifts when necessary
- hosting guests and ensuring the service shift runs smoothly

Concession manager:
Management of relations and act as conduit between The Lodge management, guides and Section Ranger of The Reserve.

To minimize contact between guests and anti-poaching on the concession.

To assist and advise on any security issues that may arise at the lodges.

Coordinate problem animal control between The Lodge and the Kruger Park Section Ranger.

Perform non-combatant security function.

Represent The Lodge environmental interests with The Reserve.

To assist Resident Manager with concession related duties.

To act as fire protection officer for the concession under the Fire Protection Act.

Keep an up-to-date data base of all environmental issues.

Ensure ongoing, responsible environmental management.

Coordinate EIA inputs with the Environmental Consultants and management.

FGASA Level 2 (Preference will be given to FGASA 3)

Full Lead Trails and at least 3 years’ experience with guiding on foot (VPSA, ARH Experience in security and environmental field.

Firearm competency

Tracking & Trail certificate preferred

Minimum of 7 years working on a Big 5 Game reserve

Minimum 5 years working in a minimum luxury 5 star lodges.

Valid RSA Driver's License and PDP

Valid Wilderness First Aid

Mature and responsible

Well spoken, well-groomed and presentable

Strong leadership capabilities

A hardworking, co-operative manner.

High standards of service excellence and a passion for the hospitality industry, environmental management and wildlife preservation.

English and a second language, Shangaan, would be preferable.

Computer literate.

Excellent management ability and communication skills.

A clear understanding of basic labour law and disciplinary procedures.

Assertiveness, patience and good organizational skills

Be an effective manager of people;
Be mature efficient and personally well organized;
Have strong time management and self-discipline;
Ability to keep calm in stressful situations

Ability to commute/relocate:

- Skukuza, Mpumalanga: Reliably commute or planning to relocate before starting work (required)