Head Guide

Kendrick Recruitment is currently seeking a **Head Guide** for our esteemed client, a prestigious luxury safari lodge located in the captivating Kruger National Park. This role offers the opportunity to lead a team of dedicated guides in providing exceptional guest experiences

**Responsibilities**:

- Supervise and train guides, ensuring continual skill enhancement.
- Maintain up-to-date licenses and credentials for all guides, including NDT, first aid, and trails hours.
- Oversee the maintenance of firearms, ensuring compliance with health and safety regulations.
- Enforce adherence to standard operating procedures (SOPs) and concession rules among guides.
- Conduct weekly meetings with the guiding department to ensure operational excellence.
- Ensure the safety and satisfaction of guests through meticulous management and supervision.
- Manage and discipline guiding staff as necessary.
- Control stock inventory, including equipment, radios, vehicles, rifles, and first aid supplies.
- Possess technical knowledge of vehicles, operations, and equipment, with a focus on mechanical proficiency.
- Coordinate vehicle services and manage vehicle tracking systems.
- Allocate guides to daily game drives and bush walks.
- Create staff rosters and enforce uniform standards.
- Assist with newsletters, social media, and photography initiatives.
- Support other lodge departments and perform duty manager shifts when required.
- Participate in wildlife projects, surveys, and monitoring efforts.
- Preserve and promote the local fauna and flora.

**Requirements**:

- Minimum of two years' experience as a Head Guide at a luxury five-star property.
- Five years or more experience in the luxury hospitality industry.
- Proficiency in Lead Trails and extensive knowledge of the Kruger National Park is advantageous.
- Possession of ARH & Rifle proficiency/SAPS Competency Certificate.
- Valid Driver’s license, PDP, and First Aid Level 2 with Wilderness component.
- CATHSSETA/NDT Register certification.
- Strong leadership, organizational, and time management skills.
- Excellent communication and interpersonal abilities.
- Guest-centric approach with a commitment to delivering personalized experiences.
- Stable employment history and verifiable references.

**Benefits**:

- Depending on experience.
- Live-in accommodation provided.
- 21 days on / 7 days off schedule, with 21 consecutive annual leave days after one year of employment.