Quality Assurance Team Manager
1 week ago
As a leading service provider in quality assurance solutions, Connect iQ based in Mount Edgecombe requires a Team Manager - Contact Centre based.
**JOB ROLE**:
To lead and support a team of Quality Assessors. To influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating.
**COMPETENCIES REQUIRED**:
- To communicate effectively and professionally with all relevant stakeholders in the business
- To drive performance and motivation within teams
- To be accountable for all team related matters
- Effective self-management
- Displays good organizational skills
- Be a pro-active thinker
- Analytical thinking
- Strong attention to detail
**KEY RESPONSIBILITIES**:
- Must be a people engaged leader that is both transparent and honest in their approach
- Manage, motivate, and develop QA to deliver business objectives through a structured approach
- Be able to take direction and communication effectively to all channels, conducting team and floor briefings that drive motivation and business performance
- Able to deliver feedback, 121’s and personal development plans to optimize performance and achieve business KPI’s
- Creative thinker that can support a professional, fun, but results focused environment
- Ability to form and maintain good working relationships with internal support functions and peer group with a view to share best practice
**REQUIREMENTS**:
- Clear criminal record
- Matric
- Preferably 2+ year experience of being in a team manager role
- Have reliable transport to Mount Edgecombe
**BENEFITS**:
- Competitive basic salary + bonus
- Amazing company culture
- Excellent rewards and recognition program
**Job Types**: Full-time, Permanent
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