Travel Platform Administrator

6 months ago


Sandton, South Africa TLC Worldwide Full time

WE ARE HIRING A TRAVEL PLATFORM ADMINISTRATOR

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story

Role Purpose

To provide administrative support to our growing global travel business. This will involve overseeing maintenance updates to our platform and corresponding local market websites, managing internal administrative processes, supporting our global teams in their use of the platform and onboarding of new team members.

This role requires someone who has excellent attention to detail, is proactive and can build solid working relationships.

The Core Deliverables
- Implement updates and improvements to our travel platform and local market websites, collaborating with our technology partner, Vibe Travel and/or our local markets.
- Support local markets with; website testing, raising support tickets for fixes and overseeing implementation, customer service issues and bookings.
- Responsible for training library and access.
- Manage onboarding of new team members, training them on the basics of the platform.
- Gather key information from markets to keep up-to-date campaign launch pipeline.
- Help to drive best practice with local teams such as testing process and set-up.
- Coordinating quarterly newsletter and supporting on marketing initiatives.
- Develop excellent working relationships with group team colleagues, local market client services, customer services and operation teams, along with our travel partners.

Your Skills & Knowledge
- 2 years work experience in a similar administrative role, ideally within a travel agency on hotels, flights etc.
- Ability to build effective working relationships with work colleagues and partners in different markets.
- English language role but additional languages matching our local market office locations would be a plus.
- Strong Excel and PowerPoint skills.

Here's what we've got to offer:

- Dynamic & collaborative team
- Creative work environment
- Career progression and upskilling opportunities
- Weekly Happy Hour
- TLC Wellness
- Global Clients & Team exposure
- TLC 'Fun Club' & Social Calendar (known to include pizza deliveries)
- TLC Gives Back - Charity partner/off site days.
- 'The Frankies' - Our very own awards/staff recognition event.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.



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