Desktop Support Analyst

2 weeks ago


Parow, South Africa The Foschini Group Full time

**Job ID**:15781**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:
**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we employ top talent to support our key business functions.**

**Key performance areas**:

- Manage deployment, installations and maintenance of new/existing desktops, laptops, mobile devices and software
- Technology Management [i.e. MS Endpoint Management, EMM (Intune), MS SCCM, EFSS, AD etc.
- Analysis and resolution of desktop-related hardware and software problems
- Preventative maintenance
- Ensuring that SLAs are achieved for Incidents & Service Requests
- Ensuring that support processes and documentation/reporting are relevant and optimized to ensure best possible service delivery to end user community
- Manage and support project implementation

**You should have**:

- Matric with A+, MCSE or a relevant IT National Diploma
- 5 years experience within a similar role [Incl. Supporting Windows XP/7/8.1/10 environment]
- Strong desktop OS knowledge and skills (Windows 7 and Windows 10)
- Knowledge of Browsers ( Edge, Chrome etc)
- Knowledge of Cell phones and Mobile Devices across various brands
- PC hardware (diagnostic and troubleshooting) skills
- A basic understanding of a Microsoft server and Azure Cloud environment
- An understanding of Windows AD environment
- An understanding of SMS/SCCM/Intune software deployments and packaging
- A working knowledge of MS Office and Office 365
- Professional and customer service orientation
- Excellent communication and interpersonal skills dealing with individuals at various business levels
- To be able to work in a highly pressurized and target driven environment
- Work within a team to achieve common goals and work independently
- Strong Team Lead and Assertive
- Strong analytical skills and attention to detail
- A willingness to learn
- Valid Driver’s Licence

**The following qualifications/skills/knowledge would be advantageous**:

- Understanding of ITIL framework.

PREFERENCE WILL BE GIVEN, BUT NOT LIMITED TO, CANDIDATES FROM DESIGNATED GROUPS IN TERMS OF THE EMPLOYMENT EQUITY ACT.


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