Travel Agent C

4 weeks ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to FNB niche clients.**experience and qualifications**:

- Matric - Diploma in Travel/Hospitality/Tourism - Amadeus experience, minimum of 4 years - 6 years travel experience - Previous concierge (or similar) experience advantage - 5 Star/Elite customer relations - Supervisor experience - Leisure travel background - Sales and marketing experience-
**additional requirements**:
**responsibilities**:

- Source travel products and information for up market clients and organize extra’s for VIP client or special occasions (“Surprises and Delights”) - Build relationships and rapport with your customers and maintain good relationships with suppliers to be able to provide customers with excellent customer service and always go the extra mile - Provide information on facilities and services, events and attractions, tours, travel routes, transportation schedules and advising clients on travel information, e.g. visas, passports, itineraries, currency, language, safety, health, etc - Achieve monthly targets set out by your manager by maximizing on sales opportunities, promoting destinations, tour packages and other services - Arranging all travel related queries from flight bookings to travel insurance and deal with complaints by working alongside the Leadership Team to resolve complaints - Arrange and Issue airline/other tickets, arrange bookings, appointments and reservations for customers and process payments from clients by paying suppliers, to obtain confirmation documentation - Shop on behalf of the customer on the eBucks Online Shopping - Counsel clients on terms and conditions of travel, e.g. cancellation policies and assist with after hour emergency duty - Come up with new initiatives and creative ideas for this desk - Manage own development to increase own competencies - Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies

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