Assistant SPA Manager
2 weeks ago
Resolve and process discrepancies on a daily basis/as necessary, including but not limited to cash gratuity distribution, cash till drops, till reconciliation, follow up, feedback, and concerns.
- Instructs colleagues on specific safe work practices.
- Assess guests needs and flexes styles appropriately.
- Projects a positive, professional, and friendly image to the guests and colleagues
- Oversee and ensure the smooth day-to-day running of the Spa
- Assists Manager with administrative duties
- Conduct monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for
- Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives
- Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards
- Assumes training responsibilities when required
- Builds and maintains guest rapport throughout service
- Remains calm, composed and in control even in unusual situations
**Requirements**:
- Matric or equivalent
- Relevant certificates in somatology / business management /Hospitality & Tourism
- 5 years Experience as an assistant Spar Manager or similar roles
- Well groomed and well spoken
- Work well under pressure
- Reliable transport
**Desired Skills**:
- Spa Management
- Treatments
- Spa treatment
- Massage
- Pre-opening experience
- Body Massage
- Spa
- Manicure
- Skin Care
- Direct Guests
- Leisure Industry
- Grooming
- Guest support services
- Hotel Management
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