Food & Beverage Service Expert (Waiter)

4 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23020750

**Job Category** Food and Beverage & Culinary

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Function**

Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individual with a positive attitude. Reporting to the Food and Beverage manager, the successful incumbent will be responsible to serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Complete opening and closing duties. Present physical and accurate check to guest and process payment.

**Required Experience & Qualifications**
- 2 years’ relevant experience in a similar position within a 5-star hotel environment
- Professional and pleasant disposition
- People centric with a strong focus on the Guest Experience Team orientated
- Well-groomed appearance as per company standards at all times
- Friendly Disposition
- Good communication and interpersonal skills with staff and guests
- Familiar with Cape Town surrounding Area
- Ability to work within a pressurized environment.
- Attention to detail pertaining to area responsibility.
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements

**Key Responsibilities**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Present physical and accurate check to guest and process payment.
- Thank guests with genuine appreciation and provide a fond farewell.
- Maintain cleanliness and condition of work areas, tables, and other tools, following all set-up guidelines.
- Assist other employees to ensure proper coverage and prompt guest service.
- Ability to stand and walk for an extended period of time while accommodating guests effectively and politely.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Record transaction in MICROS system at time of order
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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