Front of House Manager

4 weeks ago

Somerset West, South Africa Faircape Full time

Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.

We are looking for a **Food Service Manager** to based at **Heritage Manor (Somerset West)**

The purpose of the Food Service Manager is to ensure a quality meal and refreshment service (including the bar) is provided to all residents. The job incumbent will take full responsibility for daily running of the Restaurant, Bar and Coffee Shop.

**Specific duties include, but is not limited to the following**:
Stock Control:

- Conduct weekly and monthly stock counts.
- Ordering of stock (to be signed off by Village Manager) - liaise with Admin Officer and execute follow up and delivery.
- Daily receipt and updating of stock counts.

Meal and Refreshment Service:

- Manage the full meal and refreshment service with assistance from waiters in both the clubhouse and healthcare.
- All meal bookings
- Placements of residents in clubhouse
- Ad hoc drinks service (i.e cocktails on special occasions).
- Provide a full wine service during lunches.
- Manage the afternoon tea and cake service in the dining room.

Bar Service:

- Work as barman at the bar in dining room on allocated evenings
- Daily, weekly and monthly stock takes (with Ops Manager) on refreshments and glassware
- Daily cash up

Set Up for Meal Time and Service:

- Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables. Report anomalies to Village Manager and Hospitality & Training Manager
- Ensure all tables has bowl of ice as requested
- Meet and greet residents.
- Take complaints and compliments and pass on to the Food Service Manager

Coffee Shop:

- Coordinate and manage the service from Waiters at the coffee shop
- Manage stock in the coffee shop
- Billing of all orders in coffee shop
- Daily cash ups according to procedure

Events:

- Assist the Village Manager with the set up for events in the dining room (i.e themed and special lunches).
- Meet and greet residents attending the function.
- Assist with the cleaning after the function and ensure the decor is safely

Clubhouse Area:

- Open umbrellas on the patio when the weather is good, and fold down at the end of the day.
- Assist with the preparation and clearing away for events in the activity centre.
- Ensure that all games equipment is accounted for and stored correctly.

Daily Checks:

- Do daily checks on all equipment and lights in the clubhouse area and report inconsistencies to the Village Manager or Maintenance Manager.
- Switch on TV and play music during meal times
- Switch lights on in the morning
- Switch on air condition and ensure it is set at the right temperature
- Report any housekeeping anomalies to the Estate/Maintenance Manager

Staff Management (waiters - clubhouse and healthcare):

- Shifts and rostering of all Waiters
- Arrange for replacement of waiters
- Signing off on all Waiter hours every month (clockings)
- Handling of customer complaints as reported by the Waiters

**Qualifications**:

- Senior certificate and tertiary qualification in hospitality advantageous

**Skills and attributes**:

- Proven experience in the hospitality industry and/or similar environment
- Knowledge of serving etiquette and basic wine knowledge
- Basic admin knowledge
- Proven organisational and admin skills
- Excellent communication skills, computer literate, customer service orientation, responsible, accountable and dedicated
- Previous leadership position advantageous

**Specific Requirements**:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references
- Vaccinated against covid-19 or prepared to be vaccinated prior to commencing work

**Working Hours**:
The incumbent will be required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 07h00 - 19h00.

In addition to a lovely working environment, the salary we offer is R10,000 - R15,000 Cost to Company. The amount offered will be dependent on qualifications, experience, and other market-related factors.

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