Call Centre Admin Manager
3 weeks ago
**Job Duties/Responsibilities will include**:
Deliver effective forecasting and scheduling strategies to enhance the success of multiple outbound campaigns.
Design tracking methods to ensure that identified issues are adequately addressed within appropriate time frames.
Develop, analyze and distribute statistics and identify trends to help determine the need for strategy changes and/or training.
Identify possible needs for improvement in processes, learning and systems and refer them to senior management.
Liaise with colleagues in campaign department to ensure correct selection of key data and creation of dialing lists for outbound campaigns.
Optimize resource and KPI achievement through monitoring and managing real-time adherence.
Demonstrate the ability to change focus quickly to support the needs of the business - including covering for other roles where required - displaying energy and commitment in all you do
Matric
Proficient Microsoft Knowledge
Post Matric Qualification
3 Years Experience in Call Centre Management
Excellent verbal and written communication skills
National Credit Act
Debt Collector Act
Performance Management Systems
Intermediate to advanced proficiency in MS Word and Excel
Technology insights to achieve team objectives
Analytical
Strategic Thinker
Problem solver
Emotional intelligence
Interpersonal skills
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Call Centre Agent
4 weeks ago
Cape Town, South Africa Status Staffing Full time**Western Cape**, Cape Town** **R3,500** **Our client based in CBD, Cape Town has an exciting opportunity for a **Call Centre Agent. **They are looking for a hardworking, goal driven, energetic, positive individual who wants to uplift their career.** **EMPLOYMENT TYPE : Permanent** **SECTOR : Admin** **START DATE : A.S.A.P /...
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Customer Services Call Centre Manager
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Recruitment Administrator
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Senior Customer Services Consultant
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Call Centre Supervisor
1 week ago
Cape Town, South Africa Buffalo International Logistics Full timeJob summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...
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Call Centre Supervisor
6 days ago
Cape Town, South Africa Buffalo International Logistics Full timeJob summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The...
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Call Centre Supervisor
1 week ago
Cape Town, South Africa Buffalo International Logistics Full timeJob summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...
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Call Centre Supervisor
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Cape Town, South Africa Adzuna ZA B C2 Full timeJob summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...
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Customer Services Call Centre Manager
4 weeks ago
Cape Town, South Africa BNP Paribas Full time**Main purpose** Managing the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations. **Key Responsibilities**: - Managing the daily running of the call centre, including effective execution of the resource plan - Setting/meeting performance...
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Call Centre Agent
4 weeks ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...
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Call Centre Agents
4 weeks ago
Cape Town, South Africa MindMatch Consulting Full timeCall Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record
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Customer Servives Representative
4 weeks ago
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New Business Development Consultant
4 weeks ago
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Call Centre Sales Agents
3 weeks ago
Cape Town, Western Cape, South Africa Jobking Full timeOutbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...
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New Business Development Consultant
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Cape Town, South Africa Call Centre Staffing Full timeWe are looking for an ambitious, mature, self-driven, target orientated Business Development Consultant for our Company. Identify New Business Opportunities, make contact with new potential clients and clients pitched before. Prospect for new business in various fields of business e.g. Call Centre, IT, Retail, Finance etc. Manage the end-to-end sales...
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New Business Development Consultant
4 weeks ago
Cape Town, South Africa Call Centre Staffing Full timeWe are looking for an ambitious, mature, self-driven, target orientated Business Development Consultant for our Recruitment Company. Identify New Business Opportunities, make contact with new potential clients and clients pitched before. Prospect for new business in various fields of business e.g. Call Centre, IT etc. Manage the end-to-end sales process...
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Leads Consultant
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Call Centre Agent
4 weeks ago
Cape Town, South Africa MMWentzel Full timeWe are looking for individuals with (Outbound) Call Centre Sales Experience Must be Hard Working Goal, Driven, Energetic, Positive, Good Communication Skills, Can Adapt Fast A Quick Thinker (able to think out of the box). A Team Player Should be able to work well under pressure and get work done. **Responsibilities and duties** - Manage large amounts of...
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Supervisor: Call Centre Insurance
4 weeks ago
Cape Town, South Africa ooba Full timeThe purpose of the position is to assist the Call Centre Insurance Manager lead and manage the effectiveness of the department - ensuring that acceptable levels of sales, quality and compliance are being maintained.
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Assistant Call Centre Manager
4 weeks ago
Cape Town, South Africa Compare The Networks Ltd Full timeWe are looking for a skilled Assistant Call Center Manager who can lead our representatives to better performance and improve service quality. The Assistant Call Center Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze...