Operations Manager
7 months ago
**_ Key Responsibilities:_**
- Oversight of all administration and operations
- Process review, process updates and ensuring teams are adhering to processes.
- Team training on products and services
- Monthly team meetings
- Facilitate on-boarding of new clients.
- Facilitate and implement due diligence process.
- Client liaison
- Liaise with outsourced administrator.
- Monitor outsourced administrator performance/deliverables.
- Monitor controls.
- Supporting the CEO or executive team’s vision and process ideals
- Ensuring staff working on processes are happy and operating efficiently.
- Supporting all functions of the business including risk and compliance
- Ensure queries are addressed and deal with escalations.
- Document and filing management of folders.
- Asist in meeting statutory deadlines and submissions
- Special projects
- Assist in management reports and Board reporting.
- Update and maintain product documentation (welcome letters, forms, policy documents)
**_Qualifications, Skills and Experience:_**
- Relevant qualification
- Positive energy/attitude to build team morale.
- Experience working for linked-life company and or CIS/Manco
- Strong communication written and telephonic skills.
- Ability to manage and lead/grow a team.
- Analytical thinker with ability to problem solve.
- Well organised and results driven.
- Project management skills
**_Knowledge on the following regulations would be an advantage:_**
- Insurance Act 18 of 2017
- Prudential Standard GOI4
- Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”)
- Financial Intelligence Centre Amendment Act 1 of 2017 (“FICAA”)
- Collective Investment Schemes Control Act 45 of 2002 (“CISCA”)
- Solvency Assessment and Management (“SAM”)
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