Mpgs Support

**Term**: 12 months
- ** Location**:South Africa (preferred)****:

- **All in Budget**: TBD
- ** Experience requirement**: 10-12 years
- ** Project area**:MPGS support (payment gateway specialist)

**Role**:
We are looking for experience more from the MPGS technical operator perspective having direct user/admin platform knowledge in following areas:
1. Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;
2. Project & scope management (per market)
- Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals,
- Conduct regular reviews with Client on open projects and tickets,
- Provide timely reports & status updates on timely manner (internally & externally),
- Conduct brief platform-specific technical training as needed,
- Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms),
- Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support),
- Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule,

3. Clients MPGS instance (_on Behalf management_ ):

- Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS,
- Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization,
- Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code,

4. Post implementation Support:

- Manage urgent production technical support, specific technical challenges faced by Client,
- Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting,
- Provide support on and attend troubleshooting calls with the merchant,
- Provide periodic update on required resolution post the troubleshooting calls,
- Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident,

**Required Experience**:

- MPGS:

- Merchant onboarding/setup
- Support in API integrations
- Support end to end testing
- Ability to support Acquirer dependencies : Acquirer link, clearing ( DCF File processing) & settlement.
- Risk rules & Fraud Management best practices : Transaction Risk Management experience
- Acquirer & Merchant organization
- Refunds/Chargeback analysis
- Authorization rate improvement initiatives
- Improve decline and abandonment rates
- Portfolio activity tracking Reports and analysis
- Culling exercise for inactive MIDs
- Acceptance experience
- Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etc
- Scheme Franchise rules understanding and navigation.
- APMs and wallet acceptance.

**Required Skills**:

- Specialist in acquiring business,
- Regional experience preferred,
- Advanced English,
- Ability to work independently with minimum supervision,
- Strong stakeholder management skills across,
- Technical & functional expertise (knowledge of both business and technology requirements,
- Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.