Research and Development Supervisor

1 month ago

Newlands, South Africa Pedros Full time

**DUTIES AND RESPONSIBILITIES**:

- Oversee the improvement of our current product offerings
- This role is focused on enhancing existing menu items and ensuring that they meet the highest standards of quality, consistency, and customer satisfaction
- The R&D Supervisor will also be responsible for testing new equipment and ensuring it integrates seamlessly with our product preparation processes
- This is a crucial role for someone passionate about the quick service restaurant industry who excels in process optimization and product refinement
- Lead efforts to improve the quality, taste, and consistency of existing menu items
- Test and evaluate new equipment for product preparation, ensuring it meets operational standards
- Collaborate with cross-functional teams including operations, marketing, and supply chain to implement product enhancements
- Conduct sensory evaluations and product testing to identify areas for improvement
- Analyse customer feedback and performance data to make data-driven recommendations for product improvements
- Maintain documentation on product modifications, testing procedures, and outcomes
- Ensure that all product improvements comply with regulations and company standards
- Provide training and support on new processes or equipment introduced as part of product enhancements
- Report writing and product trial feedback
- Monitor industry trends and competitor offerings to ensure our products remain competitive

**REQUIREMENTS**:

- Degree in Food Science or Food Tech, or a related field
- 3-5 years of experience in a quick service restaurant (QSR) environment, with a focus on product development or process improvement
- 2-3 Years experience in a supervisory role managing a team
- Strong understanding of food preparation processes and quality control
- Experience with equipment testing and evaluation in a food production environment
- Excellent analytical skills with the ability to interpret data and translate it into actionable improvements
- Strong communication and collaboration skills to work effectively with cross-functional teams
- Own vehicle required - for travel between stores and head office

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