Assistant Store Manager
4 months ago
An exciting opportunity in our Flagship store for the launch of JD Sports roll out in South Africa. The role would report into the Store Manager in a newly established commercial business. This position requires for a forward thinking retailer who is innovative, organized, highly customer centric, and guided by data.
**Responsibilities**:
- Driving turnover to ensure achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
**Requirements**:
- A Matric certificate
- 3 years retail assistant store management experience
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
- Ability to source and implement effective solutions in a fast-paced environment
- Figure and admin orientated
- Profit and turnover driven
- Able to manage risk within the store
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
- Customer Service Delivery
**Competencies and behaviours for success**:
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Develops Talent - identifies, nurtures, and supports the growth of individuals within the organisation
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
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