Catalogue Process Specialist

6 months ago

Cape Town, South Africa takealot.com Full time

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored, as long as you are prepared for a challenge and want to build something great.

**The position reports to the Catalogue Operations Manager.**

**Your responsibilities will include**:

- Proactively identify and manage potential process gaps/escalations within the current catalogue processes
- Consult with various business areas around fundamental components required to manage operational risk and deliver initiatives in accordance with business requirements
- Responsible for new process mapping or design
- Maintain any changes to the catalogue systems, process and procedures and update the catalogue user guides accordingly
- Taking end to end ownership for catalogue operations processes assigned to you, including detailed analysis to understand the root cause of issues, execution of the solution and internal operational rollout
- Implementation of relevant SOPs related to standard tasks performed
- Taking ownership for the pipeline of tasks assigned to you, to ensure that they are executed on according to defined turnaround SLAs that are agreed with stakeholders

**Attributes required**:

- Intermediate to advanced experience in working with data (SQL and Excel)
- Versatile, resourceful and able to work on varied tasks simultaneously
- Commercially minded
- Proven track record of task ownership, execution and delivery - specifically in process mapping and design
- Highly logical, with strong attention to detail in a high-pressure environment
- Solutions-oriented, self-motivated with a can-do attitude and high energy
- Self-guided learner with a passion for efficiency
- Strong data analysis skills and able to use data to make decisions
- Ability to verbalize and visualize outcomes and communicate trends in a clear, concise manner
- Ability to compile detailed user guides to ensure compliance with standard operating procedures
- Highly organized and efficient
- Excellent communication and interpersonal skills, and ability to collaborate with diverse teams
- Exposure in a retail or e-commerce environment is a plus

**Qualifications and Experience**:

- National Senior Certificate
- A relevant tertiary qualification (Bachelor's Degree or similar)
- SQL
- Experience with Project Management tools, including process mapping tools
- 2 Years experience in a similar role related to process improvement
- E-commerce experience is advantageous

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it's all in the execution after all
- We love what we do and what we are creating

We seek to Employ an Extraordinary Mind who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING

If you meet the above criteria and are an Extraordinary Mind, come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._

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