Grievance & Incident Officer

1 week ago

Rustenburg North West, South Africa De Beers Group of Companies Full time

Company Description
- Significant operational improvements are required within Anglo Platinum to achieve the company’s ambition of being the most valued mining company in the eyes of all stakeholders. This includes realization of Burning Ambition, Zero Harm, Elimination of Fatalities, Life of Asset Plan, P101, and advancement of Future Smart Mining. Within Anglo Platinum the challenges to achieve this are considerable and complex.

Our values and the Anglo-American Operating Model support the delivery of these outcomes by making it clear that how we deliver results is inextricably linked to what we deliver. Critical to the achievement of this is the leadership of the AAP.

**You’ll look after our most important resource. Our people.**

Safe. Smart. Sustainable. Probably not the first words you typically associate with mining. But Anglo American is not your typical mining company.

**Anglo Platinum**

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible - from mobile phones to medicines.

Safety first is a way of life for us. We are unconditional about the safety, health, and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

**Job Description**:

- The purpose of the role is to screen, classify, acknowledge receipt of, help investigate, engage with aggrieved person, design an appropriate solution, and close out grievances

**Some of your responsibilities will include**:

- In line with the Anglo American Social Way 3.0, you will be responsible for grievance management to reinforcing positive long-term relationships with communities and other external stakeholders to detect issues early on, which may result in risks to the business if not addressed. Incident and grievance management is a key component of managing external stakeholder relations.
- Consider different resolution methods based on the investigation results, and together with the aggrieved party, decide on the most appropriate resolution.
- Identify ways to continuously improve access to, trust in, and understanding of the grievance process in the communities in the area of influence.
- Support delivery of the relevant BU and Group sustainability initiatives and activities
- Input into AAP Business Unit-level cross-functional integration on sustainability
- Contribute to building relationships with key stakeholders relevant to Corporate Affairs at both Operational and Business Unit level, ensuring engagements are consistent with Business Unit and Group sustainability initiatives and standards
- Ensure compliance of the discipline with external (legislative, regulatory, permitting) requirements
- Ensure compliance of the discipline with Anglo American compliance requirements
- Adhere to compliance governance within the team

**This role is in the Social Performance department at a Band 7 level reporting to the Social Performance Planning Manager.**
- Qualifications
- A bachelor’s degree in social sciences or related qualification

**Experience required**:

- 3 years of work experience and knowledge in the mining sector, particularly in dealing with community grievances

**Technical skills**:

- Advanced in data collection, analysis, and management for decision-making
- Proficient in conflict management, resolution and negotiation skills
- Advanced competence in company policies, procedures and related legislation.
- Advanced Computer and database management skills
- Excellent people and cross-cultural communication skills
- Advanced level of appreciation of local culture
- Advanced level of interpersonal skills and the ability to communicate effectively with dissatisfied individuals
- Proficient in oral and written communications skills

**Additional Information
- What we offer**

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too.

**Who we are?**

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies.

**Inclusion and Diversity**

At Anglo American, we embrace change and promote

  • Verification Officer

    3 months ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Come and join this dedicated team as our Verification Officer. The Verification Officer is accountable and responsible for the coordination and conducting of SHERQ Audits at the operation as well as the required reporting and follow-up on closure and effectiveness of closure on these activities at the operations. Ensure the general...

  • Learning From Incidents

    5 days ago

    Rustenburg, South Africa De Beers Group of Companies Full time

    Company Description - Here's an exciting opportunity to join us an an LFI Advisor where you will provide support in the implementation and execution of Learning from Incidents (LFI) programs at mining and processing operations. **Be part of the team. The team that makes it happen.** Anglo American has a portfolio of world-class mining operations. We mine,...

  • Safety Officer

    17 hours ago

    North West, South Africa Info Personnel Full time

    Qualifications and experience : Grade 12 Safety Management Diploma will be advantageous Comsoc 1 & 2 / Samtrac DMR Blasting certificate is a must Minimum 5 experience as a Safety Officer with proven record Underground mining experience preferably as a Shift Supervisor All MQA units standards for fully qualified health and safety officer working with...

  • Safety Officer Surface

    7 months ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Join us as Safety Officer, where you will be responsible for the management of safety at an Operation and the optimisation of the operational risk management for contractors, and associated activities, at chemical processing plants through design, implementation, evaluation, coordination and management of the safety and risk functions,...

  • Operational Risk Officer

    7 months ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Join us as an Operational Risk Officer to play your part in providing operational support in the implementation and execution of Operational Risk Management at mining and process operations. **You put safety first. That’s why we want you.** Anglo American has a portfolio of world-class mining operations. We mine, process, move and...

  • She Officer

    1 week ago

    Rustenburg, North West, South Africa Fempower Personnel Full time

    **Requirements**: - Matriculation Certificate or equivalent - SHE Qualification of NQF 5 or more / Technical Certificate - Sound knowledge of Occupational Health and Safety Legislation - Strong administration skills i.e. typing/ filing / telephone skills - Strong computer literacy in MS Excel / Work / PowerPoint - Valid Driver’s licence - Integrity...

  • Environmental Superintendent

    2 days ago

    Rustenburg, North West, South Africa Fempower Personnel Full time

    **Requirements**: - An environmental tertiary qualification from an accredited institution (NQF 5) in the field of Environmental Management - 2 years’ minimum experience - An Environmental Engineering qualification (NQF6) and a minimum of 5 years relevant experience in the field of environmental management. - Sufficient relevant experience in the field of...

  • HR Officer

    8 months ago

    Rustenburg, South Africa Cletech Recruitment Full time

    Responsible for: - Full HR Departmental Administration (HR Generalist) - Daily update of Employee records and File - HR on site Audits - Employee Relations Administration and co-ordination, facilitation of IR Matters/Grievances

  • She Officer

    2 months ago

    North West, South Africa Tharisa Minerals Full time

    **Purpose of Role** To monitor that all legal compliance requirements are met, as required by the Occupational Health and Safety Act, to minimise risk, litigation exposure and adverse publicity. To participate in the development and implementation of safety policies procedures, and programs, through the day-to-day management and operation of activities...

  • Er Officer Sf

    7 months ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Come and join us as part of Anglo American Platinum team based at Rustenburg Base Metals Refinery. As the Employee Relations Officer, you will be responsible for ER practices and systems in our operations. To ensure all aspects of ER support are compliant and is in line with Anglo American Platinum guidelines and practices. **_Be part...

  • Dispatch Supervisor

    6 months ago

    Rustenburg, North West, South Africa Unique Personnel Full time

    **Job Number** - 72651 **Job Type** - Permanent **Job Title** - Dispatch Supervisor **Computer Skills** - MS Office **Industry** - Building - Construction **City** - Rustenburg **Province** - North West - Communicate with Management as needed to maximize efficiencies and resolve issues; - Oversee improvement in customer satisfaction and dispatch...

  • Dispatch Supervisor

    7 months ago

    Rustenburg, North West, South Africa Unique Personnel Full time

    **Job Number** - 71763 **Job Type** - Permanent **Job Title** - Dispatch Supervisor **Computer Skills** - MS Office **Industry** - Building - Construction **City** - Rustenburg **Province** - North West - Communicate with Management as needed to maximize efficiencies and resolve issues; - Oversee improvement in customer satisfaction and dispatch...

  • Safety Officer

    7 days ago

    Rustenburg, South Africa MECS Africa Full time

    South Africa , North West - Rustenburg R29 000 per month Safety Officer to provide services to mine Rustenburg - contract position (Mining) - either Underground or Surface experience preferable Safety Officer with Samtrac - or similar course 3 - 4 years experience within mining environment Ability to conduct incident investigations Familiar with...

  • Lfi Advisor

    2 days ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Here's an exciting opportunity to join us an LFI Advisor where you will provide support in the implementation and execution of Learning from Incidents (LFI) programs at mining, chemical/processing operations. **Be part of the team. The team that makes it happen.** Anglo American has a portfolio of world-class mining operations. We...

  • Engineering - Safety Officer

    7 days ago

    Rustenburg, South Africa Fempower Personnel Full time

    North West , Rustenburg (Market related) Our client in the mining industry, in the Rustenburg area, has an opportunity available for an Engineering Safety Officer. **Requirements**: - Grade 12 (NQF Level 4) certificate with Maths and Science is essential - Relevant Trade certificate is essential. - COMSOC/COMPLAT/SAMTRAC certificate is essential -...

  • Armed Reaction Officer

    2 months ago

    Rustenburg, South Africa Jobted ZA C2 Full time

    The suitable candidates main responsibilities and duties include, but are not limited to, the following: - To ensure that daily shift management is done according to the required standard. - To oversee the duties of the Security Officers at posts and the Reaction Teams on duty - Ensure that all communication/ instructions/ procedures/ policies are...

  • She Officer

    7 months ago

    Somerset West, South Africa Helderberg Personnel Full time

    My client, a well established manufacturer of raw products, based in Firgrove is seeking to employ an **SHE Officer**. The role will be responsible for processing, maintaining, and tracking stock movement, adequate record keeping of all raw material and finished product. environment|health|safety|safety, health and environment|she...

  • Safety Officer

    7 months ago

    Rustenburg, South Africa Lesedi Full time

    **PURPOSE OF ROLE** To ensure that all regulatory Health, Safety and Environmental compliance requirements are met. Implement and facilitate comprehensive Health, Safety and Environmental programmes that will assist the operations to achieve zero incident tolerance and ensure compliance to company standards, procedures and regulatory requirements. **KEY...

  • Armed Reaction Officer

    2 months ago

    Rustenburg, South Africa Bidvest Protea Coin Full time

    The suitable candidates main responsibilities and duties include, but are not limited to, the following: To ensure that daily shift management is done according to the required standard. To oversee the duties of the Security Officers at posts and the Reaction Teams on duty Ensure that all communication/ instructions/ procedures/ policies are forwarded,...

  • Armed Reaction Officer

    2 months ago

    Rustenburg, South Africa Bidvest Protea Coin Full time

    The suitable candidates main responsibilities and duties include, but are not limited to, the following:To ensure that daily shift management is done according to the required standard.To oversee the duties of the Security Officers at posts and the Reaction Teams on dutyEnsure that all communication/ instructions/ procedures/ policies are forwarded,...