Lodge Manager

4 months ago

Hermanus, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy - Lodge Manager**

**Western Cape**

**Requirements**:

- Tertiary Qualification in a relevant Hospitality field **(Essential)**
- At least 2 years similar Management experience in a 5* luxury lodge environment **(Essential)**
- Excellent understanding and execution of all aspects of the lodge operation (F&B, FOH, Finance, HR, Operations, Field, Maintenance etc)
- Busy, hands on individual, who leads by example and likes to upskill the workforce
- Excellent communication skills (Fluent English Essential)
- verbal and written
- Excellent Computer Literacy - MS Office, POS systems, Reservations systems
- Professional and well groomed
- Proven record of working effectively with staff
- Driver’s license essential

**Duties**
- Ensure exceptional guest service and satisfaction.
- Handle guest complaints and resolve issues promptly.
- Oversee concierge services and coordinate special guest requests.
- Welcome and check-in guests, ensuring a warm and personalized experience.
- Conduct performance evaluations and provide ongoing training and development.
- Foster a positive and motivated work environment among the staff.
- Creating an exceptional fine dining experience that embodies excellence.
- Ensuring that the food reaches the utmost standard of excellence in terms of quality.
- On-the-job training of service staff.
- Oversee daily operations of the lodge, ensuring smooth and efficient functioning.
- Implement and maintain standard operating procedures.
- Ensure compliance with health and safety regulations.
- Oversee inventory management and procurement processes.
- Ensure the lodge is well-maintained, neat and clean.
- Coordinate with maintenance teams for regular upkeep and repair of facilities.
- Implement sustainability and eco-friendly practices.
- Build and maintain strong relationships with guests to encourage repeat business.
- Collect and analyze guest feedback to improve services and facilities.
- Oversee the planning and execution of events and activities for guests.
- Maintain high standards of quality in all aspects of lodge operations.
- Conduct regular inspections to ensure compliance with 5-star standards.
- Develop long-term strategies for the growth and development of the lodge.
- Implement innovative ideas to enhance guest experiences and lodge offerings.
- Manage staff in terms of discipline.

**Package on offer**
- Live out
- Other company benefits

**Starting Date**: ASAP

hospitality #hospitalityindustry #hospitalityjobs #hospitalitycareers #hospitalityrecruitment #hospitalitymanagement #hospitalityandoutdoor #lodges #lodgemanager #vacancy #5star #managerjobs

  • Assistant Lodge Manager

    3 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking a dedicated and dynamic **Assistant Lodge Manager** to join a prestigious Private Nature Reserve located in **Hermanus**. This is a **live-out position** offering a **competitive monthly salary** that includes a **provident fund** and** medical aid**. **Job Summary**: The Assistant Lodge Manager will play a key role in...

  • Assistant Lodge Manager

    7 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking an Assistant Lodge Manager for a Private Nature Reserve in Hermanus. This is a live-out position and offers a compeitive salary per month including provident fund and a partial medical aid. **Job Summary**: This role’s primary function is to maintain the service standards of the establishment through on-the-floor management...

  • Restaurant Manager

    7 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    Exciting Opportunity for an Ambitious Restaurant Manager in Hermanus! Kendrick Recruitment is thrilled to announce a new opportunity for a Restaurant Manager within a luxurious Lodge based in Hermanus, Western Cape. This role, freshly created within our intimate establishment, seeks a dedicated individual to enhance the customer experience and oversee the...

  • Restaurant & Foh Duty Manager - Whale Coast 5 Hotel

    7 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    This luxury 5-star deluxe lodge hotel, Villa and spa offers international standards in accommodation and award-winning fine dining cuisine. Focusing on overseas and local tourists, the hotel is ideally situated on this popular whale watching coastline. We are in search of a young, enthusiastic & professional service minded individual to take on duties as a...

  • Restaurant / Foh Anchor / Duty Manager - 5 Boutique

    7 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    This luxury 5-star deluxe lodge hotel, Villa and spa offers international standards in accommodation and award-winning fine dining cuisine. Focusing on overseas and local tourists, the hotel is ideally situated on this popular whale watching coastline. We are in search of a young, enthusiastic & professional service minded individual to take on duties as a...

  • Field Guide/ Marine Guide

    7 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Field Guide** **Between Hermanus and Agulhas** This 5-star lodge caters for international clientele, has received numerous accolades. With high occupancy rates throughout the year, you would be joining and established and well supported staff composition. This is not a big 5 reserve! You are assigned your own...

  • Food & Beverage Duty Manager - 5 Luxury Hotel & SPA

    7 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    This luxury all-suite hotel and spa offers deluxe accommodation and award winning fine dining cuisine. Focusing on international and local tourists, the hotel is ideally situated on this popular whale watching coastline. We are in search of a young, enthusiastic & professional service minded individual to take on duties as a DUTY MANAGER to maintain service...

  • Restaurant Manager

    6 months ago

    Hermanus, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is looking for a skilled and dedicated Restaurant Manager to lead our team in delivering an exceptional dining experience to our guests. The Restaurant Manager will be responsible for all aspects of restaurant operations, ensuring quality service, effective staff management, and financial success. **Responsibilities**: **1. Operational...