Reception - Stellenbosch, Western Cape
2 weeks ago
**Hospitality and Outdoor - New Vacancy - Reception / Hostess**
**Guest Lodge - Stellenbosch, Western Cape**
**Requirements**:
- To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- Check guests into rooms and checking out guests
- Provide information about restaurants, activities and services
- To be responsible for accurate and efficient accounts and guest billing processes
- To assist in keeping the hotel reception area, dining room and patio clean and tidy at all times, as well as the upstairs venue and balcony
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage, or cleanliness problems to the General manager.
- To administer the general petty cash system and float in an accurate manner.
- Act as Duty Manager when required.
- To assist and engage with guests during breakfast, lunch and dinner or conferences / weddings
- Servicing of beverages and food
- Setting up buffet and stocking honesty bar
- Setting up of braai, cooking and preparing platters and picnics
- Making rounds at the swimming pool and room to ensure guests are happy
- Assist with room checks and housekeeping
- To undertake general office duties:
- Correspondence,
- Filing
- Telephone
- Ensure the smooth running of the reception area.
**Package on offer**:
- Live out
-
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