Forensic Investigator

3 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ 129665- Tshego Semenya- Location: Johannesburg**Cluster**
- Group Risk**Career Stream**
- Forensics

**Leadership Pipeline**
- Manage Self: Technical

**Position**
- Forensic Investigator**Job Purpose**
- To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met. The Forensic Investigator I deals with investigating fraud cases, scams and claims involving third-party payment providers (TPPPs) and fintechs, and tracing, securing, and repatriating funds of victims.**Responsibilities**:

- Conduct thorough and timely investigations of fraud cases, scams and claims involving customers, merchants, TPPPs, fintechs and other entities, using various tools and sources of information.
- Trace and secure funds that have been fraudulently transferred or withdrawn, and initiate recovery processes in accordance with the bank’s policies and industry accepted procedures.
- Communicate effectively and professionally with customers, merchants, TPPPs, fintechs and other parties involved in the investigations, and provide them with updates and resolutions.
- Escalate complex or high-risk cases to the appropriate level of management or authority, and seek guidance and support when needed.
- Analyse and report on the findings, outcomes and trends of the investigations, and provide recommendations for improvement and prevention of fraud.
- Maintain accurate and complete records of the investigations, and ensure compliance with the bank’s standards and regulations, as well as the relevant laws and industry best practices.
- Collaborate with other teams and departments within the bank, and participate in cross-functional projects and initiatives related to fraud prevention and detection.
- Keep abreast of the latest developments and innovations in the financial sector, especially regarding TPPPs, fintechs and open banking, and their implications for fraud risk and investigation.
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
- Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
- Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
- Ensure consistency of sanctions for similar transgressions
- Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise.
- Support personal growth and effective performance.
- Maintain knowledge management and improve team success.
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
- Advanced Diplomas or Bachelor’s degree in finance, accounting, business, law or a related field, or equivalent work experience
- Preferred Certifications- Ethics and/or Fraud certification or equivalent
- Minimum Experience Level- Minimum of 3 years of experience in banking environment and/or conducting investigations
- Knowledge and understanding of the financial products and services offered by the bank, as well as the fraud schemes and risks associated with them.
- Knowledge and understanding of the regulatory environment and the legal framework governing the financial sector, especially regarding TPPPs, fintechs and open banking.
- Excellent analytical, problem-solving and decision-making skills, with the ability to handle complex and ambiguous situations.
- Excellent communication, interpersonal and customer service skills, with the ability to interact with diverse stakeholders and convey information clearly and concisely.
- High level of integrity, professionalism and confidentiality, with the ability to adhere to ethical standards and protect sensitive information.
- Ability to work independently and as part of a team, and to manage multiple tasks and priorities in a fast-paced and dynamic environment.
- Ability to learn quickly and adapt to changing requirements and expectations.

**Type of Exposure**
- Conducting root cause analysis
- Analysing situations or data that require an in depth evaluation of multiple factors.
- Displaying high level of ethics, integrity and confidentiality
- Developing ways to minimise risks.
- Drafting reports
- Managing conflict situations
- Analysing and interpreting qualitative and quantitative data
- Answering customer questions
- Communicating complex information in writing and verbally
- Interacting with various levels of management

**Technical / Professional Knowledge**
- Ethics and Fraud
- Fraud investigation methodology
- Governance, Risk and Controls
- Relevant regulatory knowledge
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